polipalli Rajesh
@polipallirajesh
Entry-level IT Support Engineer focused on Windows troubleshooting, incident management, and user satisfaction.
IndiaWhat I'm looking for
I am an entry-level IT Support Engineer with hands-on experience in Windows troubleshooting, system maintenance, ServiceNow ticketing, remote support, and incident management. I have completed internships and part-time roles where I handled end-user support, ticket resolution, and performance optimization while maintaining high customer satisfaction.
I have built technical projects using embedded platforms (ESP32, Arduino) and integrated cloud AI APIs, demonstrating practical problem-solving, documentation, and testing skills. I hold certifications from Cisco Networking Academy and have participated in applied AI/ML training with ISRO, underscoring my commitment to continuous learning and technical growth.
Experience
Work history, roles, and key accomplishments
Technical Support Intern
Infosys Springboard
Aug 2025 - Nov 2025 (3 months)
Researched and developed AI-based public policy navigation modules, improving model accuracy and performance through requirements analysis, feature implementation, debugging, and documentation.
Sales Associate
Zudio (Trent Limited)
Oct 2024 - Jan 2025 (3 months)
Handled night-shift customer queries, billing and product issues, and followed SOPs to document incidents, maintaining high customer satisfaction and operational accuracy.
Education
Degrees, certifications, and relevant coursework
Bharath University
Bachelor of Technology, Electronics and Communication Engineering
2022 -
Grade: 8.1
Pursuing B.Tech in Electronics and Communication Engineering with a 8.1 GPA, focusing on embedded systems and technical support applications.
Aditya Junior College
Intermediate Secondary Education, Mathematics, Physics, Chemistry
2019 - 2022
Grade: 5.0
Completed Intermediate Secondary Education (MPC) with a GPA of 5.0, covering mathematics, physics, and chemistry.
Aditya E.M. School
Secondary School Certificate, General Secondary Education
2014 - 2019
Grade: 8.4
Completed Secondary School Education with a GPA of 8.4, providing foundational academic preparation.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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