At Seekout, I drive retention and growth for a 70+ account, $3M+ ARR mid-market portfolio, owning the customer lifecycle from onboarding through renewal. I deliver 85%+ gross renewal rates while scaling qualified expansion pipeline 15–20% month-over-month.
I developed proactive health-monitoring and value-realization frameworks that increased GRR by approximately 6% and NRR by approximately 8%. Using ChurnZero, Tableau, and Gong, I monitor customer health and identify at-risk accounts; I also introduced AI-powered reporting workflows using Claude and MCP.
At Stratapps, I managed 60+ scale and enterprise accounts totaling $4M+ ARR for its customer Palo Alto Networks. I partnered with Product and Sales to launch enterprise offerings, driving a 30% revenue uplift and creating 40% more upsell opportunities.
At Cropin Technologies, I streamlined onboarding to reduce time-to-value by 50%, cut support issues by 40%, and boost retention by 25%. Earlier, I worked across analytics, strategy, consulting, and marketing roles, and at IBM India I built and supported a retail and consumer-products optimization application delivered as software-as-a-service.
