ARAnant Raghvan
@anantraghvan
Customer Success Manager driving adoption, retention, and revenue for SaaS, cloud, and AI-driven accounts.
IndiaWhat I'm looking for
I am a seasoned Customer Success Manager with 8+ years managing SaaS, cloud, and AI-driven accounts across North America and ANZ, focused on onboarding, renewals, upsells, and portfolio growth.
I have driven product adoption, reduced churn, and supported revenue growth by using AI tools (ChatGPT, Claude, NotionAI), CRM platforms (Salesforce, HubSpot), and cloud ecosystems (AWS, Azure) to produce measurable customer outcomes and scalable engagement models.
I partner closely with Product, Engineering, and support teams to escalate and resolve technical blockers, improve workflows, and deliver QBRs and strategic reviews that highlight efficiency gains, cost optimization, and validated ROI.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Saima Global Consulting
May 2023 - Present (2 years 7 months)
Managed a portfolio of 60â80 enterprise and mid-market SaaS and consulting accounts across the US and Canada, driving onboarding, adoption, renewals, and expansion while reducing churn and improving product adoption through AI-assisted insights.
RTManaged a portfolio of 70+ mid-market cloud customers in the Australia region, owning post-sales account operations, incident management, MSRs/QBRs, and driving renewals and optimizations to improve uptime and retention.
Account Manager
Magnious Solutions
Jul 2017 - Dec 2020 (3 years 5 months)
Managed North American SMB and mid-market clients under the Microsoft CSP program, handling license renewals, seat expansions, security assessments, and closing upsell deals in the $5Kâ$10K range to drive account growth.
Education
Degrees, certifications, and relevant coursework
UDUniversity of Delhi
Bachelor of Arts, Economics
Completed a bachelor's degree in Economics from Delhi University.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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