Anant Raghvan
@anantraghvan
Customer Success Leader driving SaaS adoption, retention, and strategic growth.
IndiaWhat I'm looking for
I am a customer success and account management professional with 8+ years driving SaaS adoption, strategic partnerships, renewals, expansions, and GTM growth across North America and APAC. I focus on outcome-based success planning and measurable ROI for enterprise and mid-market clients.
At Magnious AI and Rackspace Technologies I managed portfolios end-to-end, partnering with C-level stakeholders to run QBRs, design adoption roadmaps, and use AI and analytics to identify at-risk accounts — delivering high renewal rates, reduced churn, and meaningful upsells. I also collaborated closely with product, engineering, and support teams to personalize features and streamline integrations.
I bring deep experience in customer segmentation, journey mapping, usage and performance analytics (Looker, GA), CRM best practices (Salesforce, HubSpot), cloud ecosystems (AWS), and cross-functional program delivery to accelerate adoption and revenue growth.
Experience
Work history, roles, and key accomplishments
Key Account Manager
Magnious AI
May 2023 - Sep 2025 (2 years 4 months)
Managed enterprise and mid-market SaaS/AI portfolio, achieving a 100% renewal rate and driving $700k–$1.2M in upsells by partnering with C‑level stakeholders and running QBRs tied to measurable ROI.
RTManaged mid‑market cloud portfolios across ANZ and APAC, improving client retention by 20% and accelerating adoption milestones by 30% through analytics-driven success plans and SLA improvements.
Inside Sales Executive
Saima Global
Oct 2016 - Dec 2020 (4 years 2 months)
Managed APAC clients across SaaS and e‑commerce, balancing renewals and new‑logo acquisition while improving renewal rates via risk‑alert systems and maintaining detailed Salesforce pipeline forecasts.
Education
Degrees, certifications, and relevant coursework
UDUniversity of Delhi
Bachelor of Arts, Economics
Completed a Bachelor's degree in Economics at the University of Delhi.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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