Open to opportunities

Anant Raghvan

@anantraghvan

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Customer Success & Growth | SaaS, AI & GTM Strategy |

India

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What I'm looking for

I seek a customer-success role at a growth-oriented company where I can drive adoption, reduce churn, lead cross-functional initiatives, and use AI and analytics to deliver measurable customer outcomes.

I am a seasoned Customer Success Manager with 8+ years managing SaaS, cloud, and AI-driven accounts across North America and ANZ, focused on onboarding, renewals, upsells, and portfolio growth.

I have driven product adoption, reduced churn, and supported revenue growth by using AI tools (ChatGPT, Claude, NotionAI), CRM platforms (Salesforce, HubSpot), and cloud ecosystems (AWS, Azure) to produce measurable customer outcomes and scalable engagement models.

I partner closely with Product, Engineering, and support teams to escalate and resolve technical blockers, improve workflows, and deliver QBRs and strategic reviews that highlight efficiency gains, cost optimization, and validated ROI.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Saima Global Consulting

May 2023 - Present (3 years 1 month)

Managed a portfolio of 60–80 enterprise and mid-market SaaS and consulting accounts across the US and Canada, driving onboarding, adoption, renewals, and expansion while reducing churn and improving product adoption through AI-assisted insights.

& Customer Success Account Management HubSpot AI Tools (ChatGPT Claude Renewal & Upsell Strategy Onboarding

Independent AI Consultant

Self-Employed

Apr 2023 - Aug 2023 (4 months)

Designed and implemented GenAI prompt frameworks (self-refining, chain-of-thought) that increased task accuracy from 72% to 94% while reducing token use and API costs by 30% per project. Built human-in-the-loop feedback systems to reduce hallucinations and translated business needs into structured AI workflows, cutting manual drafting time by 60%.

Prompt Engineering Chain Of Thought GPT 4 Claude Gemini Prompting API Cost Reduction A B Testing

Customer Success Associate II

Rackspace Technologies

Jan 2021 - Apr 2023 (2 years 3 months)

Managed a portfolio of 70+ mid-market cloud customers in the Australia region, owning post-sales account operations, incident management, MSRs/QBRs, and driving renewals and optimizations to improve uptime and retention.

Cloud Support AWS Azure VMWare ServiceNow Salesforce Incident Management SLA Management QBRs Customer Onboarding

Account Manager

Magnious Solutions

Jul 2017 - Dec 2020 (3 years 5 months)

Managed North American SMB and mid-market clients under the Microsoft CSP program, handling license renewals, seat expansions, security assessments, and closing upsell deals in the $5K–$10K range to drive account growth.

Account Management CSP Salesforce CRM Security Assessments Upselling