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Anant RaghvanAR
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Anant Raghvan

@anantraghvan

Customer Success Manager driving adoption, retention, and revenue for SaaS, cloud, and AI-driven accounts.

India
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What I'm looking for

I seek a customer-success role at a growth-oriented company where I can drive adoption, reduce churn, lead cross-functional initiatives, and use AI and analytics to deliver measurable customer outcomes.

I am a seasoned Customer Success Manager with 8+ years managing SaaS, cloud, and AI-driven accounts across North America and ANZ, focused on onboarding, renewals, upsells, and portfolio growth.

I have driven product adoption, reduced churn, and supported revenue growth by using AI tools (ChatGPT, Claude, NotionAI), CRM platforms (Salesforce, HubSpot), and cloud ecosystems (AWS, Azure) to produce measurable customer outcomes and scalable engagement models.

I partner closely with Product, Engineering, and support teams to escalate and resolve technical blockers, improve workflows, and deliver QBRs and strategic reviews that highlight efficiency gains, cost optimization, and validated ROI.

Experience

Work history, roles, and key accomplishments

MS

Account Manager

Magnious Solutions

Jul 2017 - Dec 2020 (3 years 5 months)

Managed North American SMB and mid-market clients under the Microsoft CSP program, handling license renewals, seat expansions, security assessments, and closing upsell deals in the $5K–$10K range to drive account growth.

Education

Degrees, certifications, and relevant coursework

University of Delhi logoUD

University of Delhi

Bachelor of Arts, Economics

Completed a bachelor's degree in Economics from Delhi University.

Tech stack

Software and tools used professionally

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Anant Raghvan - Customer Success Manager - Saima Global Consulting | Himalayas