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Mesiya Nova

@mesiyanova

I grow and retain B2B SaaS enterprise accounts through technical integrations, escalations, and multi-product expansion.

India

Message

What I'm looking for

I'm looking to grow customer success, key account management, and SaaS operations through technical client partnerships, retention, revenue expansion, and close collaboration with product and engineering teams.

At Foodhub Software Solutions, I protected over $80,000 in at-risk ARR as the SPOC for premium enterprise accounts, using L2 retention strategies that achieved a 92% successful retention rate.

I've managed the full client lifecycle, from API integration upgrades and onboarding to technical troubleshooting, billing resolution, renewals, and cross-selling mobile apps, SEO packages, kiosks, and branded websites. I converted and onboarded an average of 25+ enterprise clients monthly while supporting MRR growth and long-term account health.

I work closely with product and engineering teams through Jira workflows, UAT, functional testing, and backlog prioritization. I also audit CRM and call quality, build process documentation, and use Claude, Gemini, and Canva to create training materials for new product releases.

Experience

Work history, roles, and key accomplishments

Subject Matter Expert

Foodhub Software Solutions Pvt Ltd

Jan 2025 - Apr 2026 (1 year 3 months)

Served as Strategic Point of Contact for VIP accounts, protecting over $80,000 in at-risk ARR through L2 retention strategies. Managed Jira workflows, supported UAT, and coached teams to maintain a 92% retention rate.