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Mihir Jariwala

@mihirjariwala

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Customer Success & Key Account leader improving retention, time to value, and expansions in B2B SaaS.

India

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What I'm looking for

I’m looking for Customer Success, Key Account Management, or Pre-Sales roles at B2B SaaS product companies in India—where I can own renewals, drive time-to-value, and use data + automation to strengthen long-term customer outcomes.

I’m a Customer Success and Key Account professional with 4+ years in B2B SaaS and enterprise delivery, managing a 40–45 Crore INR client portfolio across SaaS, automation, and digital platforms in India.

I improve customer health scores, accelerate time to value (TTV), and protect net revenue retention (NRR) through structured QBR and Executive Business Review cycles that drive renewals and reduce churn. At Blaze Automation Services, I delivered a 15 Crore INR complex implementation in 7 months—cutting escalation frequency by 50% and reducing onboarding time by 30% across 8+ concurrent enterprise programs.

I also bring solutioning and business rigor: I authored 10+ BRDs and SoWs and deployed Zoho CRM and Zoho Desk automation that removed manual reporting effort. With hands-on AI certification (Anthropic Academy) and data-backed delivery dashboards, I help teams turn ambiguity into clear specs, measurable value realisation, and long-term account growth.

Experience

Work history, roles, and key accomplishments

Key Account Manager

Blaze Automation Services Pvt Ltd

Feb 2025 - Mar 2026 (1 year 1 month)

Owned a 40–45 Crore INR enterprise portfolio across 5+ concurrent digital and automation programs, managing the full client lifecycle from onboarding and UAT through go-live and renewals. Maintained 100% retention via structured QBR cycles and health-score-led renewal conversations, and delivered a 15 Crore INR implementation in 7 months while reducing escalation frequency by 50% and onboarding ti

& Customer Success Key Account Management QBR Facilitation Zoho CRM Zoho Desk UAT And Go Live Delivery BRD And SoW Writing Escalation Management

Team Lead, Client Delivery

DataBeat

Apr 2022 - Feb 2025 (2 years 10 months)

Led client success and delivery coordination across 8+ concurrent B2B digital and programmatic advertising programs, introducing milestone tracking, escalation protocols, and onboarding standards that improved on-time delivery and reduced onboarding friction. Owned end-to-end management for a US broadcast media client with 123 stations, driving a 65% increase in ad revenue and achieving 100% accou

& Customer Success Enterprise Account Management Escalations BRD And SoW Documentation Google Analytics Google Ad Manager Programmatic Advertising Stakeholder Management