Het Soni
@hetsoni
Enterprise customer success & technical account specialist using AI-driven automation to drive adoption, renewals, and expansion.
IndiaWhat I'm looking for
I’m a customer success and enterprise account manager with five years of experience owning complex, multi-stakeholder relationships in fast-moving B2B environments. I serve as the single point of contact for enterprise clients, running implementation, adoption, weekly cadence calls, performance reviews, and renewal conversations without needing to escalate.
I translate between technical teams and business stakeholders to build solutions that address operational priorities—not just surface-level requests. I use structured discovery, QBRs, and executive stakeholder engagement to align platform performance data to prioritized actions tied to each customer’s business goals.
I’m an active practitioner of AI tools in daily work, building automation workflows with Claude, n8n, and Zapier to systematize support and accelerate time-to-resolution. From Shopify and enterprise accounts at NQX to co-founding Groveoo Media, I’ve focused on adoption barriers, measurable customer outcomes, and data-driven performance reporting to reduce churn risk and uncover expansion opportunities.
Experience
Work history, roles, and key accomplishments
Co-Founder, Technical Client Success
Groveoo Media
Jan 2023 - Present (3 years 5 months)
Co-founded and ran a web design and development agency delivering no-code, automation, and AI-integrated solutions, acting as the primary client contact for discovery, scoping, delivery coordination, and post-launch support. Built automation pipelines with n8n, Zapier, and Claude API integrations to eliminate manual handoffs and created analytics dashboards that drove data-backed optimization and
Served as primary technical partner for enterprise merchants, owning post-sale onboarding through optimization and expansion by resolving adoption and integration barriers with product and engineering. Ran weekly cadence calls and used account health analytics to prioritize support, flag churn risk early, and reduce time-to-resolution by standardizing documentation and escalation workflows using C
NQX Enterprise Account Manager
NQX
Nov 2022 - Dec 2025 (3 years 1 month)
Owned end-to-end enterprise account relationships for 30–40 active accounts, managing technical queries, renewals, expansions, and escalations without handing off. Conducted discovery and requirements sessions, produced proposals and configuration documents, coordinated multi-team delivery projects, and improved resolution time by developing response frameworks based on recurring escalation patter
Go-to-Market Strategy Lead
Riverwood Acoustics
May 2022 - Aug 2022 (3 months)
Led market analysis, competitive positioning, and digital channel strategy for a Canadian consumer electronics brand, building a KPI performance framework for retail distribution partners. Presented findings to partners including Costco Ontario to support go-to-market planning.
Education
Degrees, certifications, and relevant coursework
Georgian College
Postgraduate Diploma, Global Business Management
2021 - 2022
Completed a Postgraduate Diploma in Global Business Management at Georgian College from 2021 to 2022.
Gujarat University
Bachelor of Business Administration, Business Administration
2017 - 2020
Earned a Bachelor of Business Administration from Gujarat University in Ahmedabad, India from 2017 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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