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Utkarsh Pathak

@utkarshpathak4

Salesforce Administrator at Groupon, replacing legacy automations with Salesforce Flows and improving system performance by 20%.

India

Message

At Groupon, I translate business processes and operational gaps into Salesforce technical specifications, then deploy complex Flows that replaced legacy automations and improved system performance by 20%.

Previously, at SALESFORCE, I supported enterprise customers with Sales Productivity feature rollouts and adoption. At CAPGEMINI, I configured Service Cloud for a UK retail client, including Email-to-Case, Omni-Channel, and Case Routing.

Experience

Work history, roles, and key accomplishments

Current

Salesforce Administrator - III

Current

Groupon

Jan 2025 - Present (1 year 9 months)

Partner with global business units to translate operational gaps into Salesforce technical specifications. Design and deploy complex business logic using Salesforce Flows, improving system performance by 20%.

Salesforce Flow Builder SOQL Workbench SalesforceInspector Data Governance Stakeholder Management

Salesforce Functional Analyst / Administrator

Salesforce

Sep 2022 - Jan 2025 (2 years 4 months)

Served as a subject matter expert for enterprise customers, guiding configurations and rollouts of Sales Productivity features. Led discovery sessions and scoping workshops to map business use cases to Salesforce functionality.

Salesforce Sales Cloud Einstein Conversation Intelligence Einstein Activity Capture Technical Writer Stakeholder Management

Salesforce Business Analyst / Operations

Capgemini

Nov 2020 - Sep 2022 (1 year 10 months)

Managed end-to-end Service Cloud lifecycle configuration for a retail client, implementing Email-to-Case, Omni-Channel, and Case Routing. Collaborated in Agile/Scrum, organized UAT, and coordinated Salesforce releases.