Open to opportunities

Srijana Dawadi

@srijanadawadi

Message

Experienced customer service officer with a strong dedication to excellence.

Nepal

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am an experienced and reliable customer service officer with over 8 years of extensive experience in fast-paced environments. My career has been dedicated to providing exceptional assistance and cultivating a positive image for the companies I have worked with. I pride myself on my ability to listen attentively, solve problems quickly, and build high-quality professional relationships with customers.

Throughout my career, I have held various roles, including Owner/Manager of Garden of Spice Restaurant, where I successfully incorporated and managed an Asian restaurant. My experience as a Customer Service Executive at AXA Gulf in Dubai further honed my skills in managing high-volume workloads and resolving customer inquiries efficiently. I am fully committed to following company procedures and winning loyal customers through superior service.

Experience

Work history, roles, and key accomplishments

Owner/Manager

Garden of Spice Restaurant

Jan 2022 - Present (3 years 8 months)

Successfully launched and managed an Asian restaurant, overseeing all aspects from incorporation and renovation to daily operations. Recruited, trained, and scheduled kitchen staff, ensuring high standards in food preparation, safety, and quality control.

Staff Training Customer Service Food Hygiene Quality Control Inventory Management Business Operations

Customer Service Executive

AXA Gulf

Aug 2019 - Present (6 years 1 month)

Managed a high volume of customer inquiries and complaints via calls and emails, consistently meeting performance benchmarks. Resolved complex issues, calmed angry callers, and updated CRM records to ensure accurate customer interaction history.

Customer Service CRM Conflict Resolution Troubleshooting Data Entry Insurance Claims Communication Skills Problem Solving

Front Office Representative

Thumbay Medical Centre

Jun 2018 - Present (7 years 3 months)

Welcomed patients, provided information on services, and accurately processed patient information including medical histories and insurance details. Assisted patients with understanding insurance coverage and handled billing procedures.

Patient Registration Insurance Verification Billing Customer Service Data Processing Medical Records Communication Query Resolution

Front Office- Senior Team Leader

Jannah Hotel and Resorts

Apr 2017 - Present (8 years 5 months)

Received guests professionally, ensuring satisfaction from arrival to departure, and maintained effective communication with all departments for smooth service delivery. Supervised Front Desk employees, ensuring professional guest care and accurate cashier closures.

Team Leadership Communication Hotel Operations PMS Customer Satisfaction Staff Supervision

Restaurant Reservation Executive

Movenpick Ibn Battuta Gate Hotel

Jun 2013 - Present (12 years 3 months)

Managed restaurant reservations, including processing, confirming, and handling group bookings for special functions. Addressed guest complaints and issues related to reservations, and coordinated with the Sales Department on group activities.

Restaurant Reservations Customer Service Group Bookings Complaint Handling Payment Processing Respak System Communication

Education

Degrees, certifications, and relevant coursework

Indira Gandhi open university

Bachelor , Tourism and Travel

2024 -

European International Institute

Diploma, Tourism and Travel Management

Completed a comprehensive program in Tourism and Travel Management. Gained knowledge in various aspects of the tourism industry, including travel operations and customer service.

Alison Courses

Diploma, Customer Service

Undertook a Diploma in Customer Service through Alison Courses. Developed skills in effective customer interaction, problem-solving, and service delivery.

Alison Courses

Course Completion, English Language

Completed a Professional English Course through Alison Courses. Enhanced English language proficiency for professional communication and workplace effectiveness.