kul prasad khanal
@kulprasadkhanal
Experienced Receptionist & Front Desk Supervisor with hospitality expertise.
What I'm looking for
I am a motivated and customer-oriented professional with extensive experience in front desk operations and customer service within the hospitality industry. My career has been marked by a commitment to excellence, as demonstrated during my tenure as a Front Desk Supervisor at Kumari Hotel, where I effectively supervised daily operations, managed staff, and ensured high-quality service delivery.
Throughout my career, I have developed strong skills in team management, problem resolution, and customer relations. My ability to address and resolve customer complaints promptly has contributed to maintaining high levels of guest satisfaction. I have also been recognized as Employee of the Month at Gold Gym for my outstanding service, showcasing my dedication to my role and the importance I place on customer experience.
Experience
Work history, roles, and key accomplishments
Front Desk Supervisor
Kumari Hotel Pvt. Ltd.
Mar 2023 - Mar 2024 (1 year)
Supervised daily front desk operations, managed staff, and ensured high-quality service. Handled guest inquiries, resolved complaints, and maintained accurate records and financial transactions.
Front Desk Receptionist / Manager on Duty
Gold Gym
Apr 2019 - Jan 2022 (2 years 9 months)
Ensured exceptional customer service by managing front desk operations, addressing customer complaints, and overseeing daily activities. Handled cash management and maintained a clean front desk area.
Night Auditor
Capital Hotel Apartment LLC
Dec 2012 - Dec 2013 (1 year)
Conducted nightly audits, managed guest check-ins/check-outs, and provided high-level customer service while addressing guest concerns during the night shift.
Receptionist
Grand Suite Hotel
Oct 2008 - Oct 2012 (4 years)
Greeted guests, managed check-ins/check-outs, and maintained guest records with accuracy. Ensured smooth transactions and provided friendly assistance to guests.
Education
Degrees, certifications, and relevant coursework
kul prasad hasn't added their education
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