Open to opportunities

Shubha Acharya

@shubhaacharya

Message

Dedicated hotel management professional with diverse international experience.

Nepal

Message

What I'm looking for

I am looking for a challenging role in a dynamic environment where I can utilize my skills and contribute to the growth of the organization.

I am a passionate hotel management professional with a Higher Diploma in Hotel Management from the International School of Tourism and Hotel Management in Kathmandu, Nepal. With over five years of experience in various roles within the hospitality industry, I have honed my skills in customer service, reservations, and team leadership. My journey has taken me from Nepal to Malaysia and India, where I have gained valuable insights into different cultures and operational practices.

Throughout my career, I have worked in esteemed establishments such as Hotel Himalaya, Vivanta by Taj, and Adyaf Gulf Company in Riyadh. My roles have ranged from Waiter and Cashier to Reservation Supervisor and Dining Supervisor, allowing me to develop a comprehensive understanding of hotel operations. I pride myself on my ability to communicate effectively and work collaboratively within a team, always striving for excellence in service delivery.

Experience

Work history, roles, and key accomplishments

Industrial Trainee

Hotel Himalaya

Completed a 3-month industrial training program at Hotel Himalaya, gaining foundational experience in hotel operations. Assisted various departments to understand the intricacies of the hospitality industry.

Hotel Operations Customer Service Hospitality Management Teamwork Communication

Department Incharge

Manav Sewa Foundation

Served as a Department Incharge at Manav Sewa Foundation, overseeing specific departmental functions and coordinating activities. Managed resources and personnel to achieve organizational goals.

Project Coordination Resource Allocation Team Leadership Administrative Support

Industrial Trainee

Vivanta by Taj Kovalam

Participated in a 5-month industrial training program at Vivanta by Taj Kovalam, gaining exposure to luxury hotel standards. Contributed to daily operations and enhanced practical skills in a high-end hospitality environment.

Hospitality Hotel Management Service Excellence

Industrial Trainee

Maxim Genting

Undertook a 6-month industrial training at Maxim Genting, focusing on large-scale resort operations. Developed skills in guest services and operational efficiency within a major international resort.

Resort Operations Guest Service Problem Solving

Reservation Supervisor

Pokhara Grande

Promoted to Reservation Supervisor at Pokhara Grande, overseeing reservation team operations and training new staff. Implemented strategies to improve booking efficiency and guest satisfaction.

Reservation Supervision Team Leadership Training Development Customer Relationship Management Conflict Resolution

Reservation Officer

The Fulbari Resort & Spa

Served as a Reservation Officer at The Fulbari Resort & Spa, managing guest bookings and inquiries. Optimized room occupancy through effective reservation strategies and customer communication.

Reserving Customer Communications Data Entry Sales Support

Waiter & Cashier

Bourbon Room

Worked as a Waiter and Cashier for 21 months at Bourbon Room, managing customer orders and handling transactions. Ensured efficient service delivery and accurate financial record-keeping.

Waiting Staff Customer Service Order Management

Dining Supervisor

Adyaf Gulf Company

Employed as a Dining Supervisor at Adyaf Gulf Company, responsible for managing dining room operations and staff. Ensured high standards of food service and guest experience.

Dining Supervision Food Service Quality Control Inventory Management

Education

Degrees, certifications, and relevant coursework

International School of Tourism and Hotel Management

Higher Diploma, Hotel Management

2008 - 2012

Grade: 3.46 out of 4

Completed a Higher Diploma in Hotel Management, focusing on advanced hospitality operations and management principles. Achieved a strong academic performance with a grade of 3.46 out of 4.

International School of Tourism and Hotel Management

Intermediate Diploma, Hotel Management

2006 - 2008

Grade: 3.44 out of 4

Obtained an Intermediate Diploma in Hotel Management, gaining foundational knowledge in hotel operations. Demonstrated consistent academic excellence with a grade of 3.44 out of 4.

Suryodaya Educational Development Academy

SLC, General Studies

2004 - 2006

Grade: 75.25 %

Completed the School Leaving Certificate (SLC) examination, achieving a percentage of 75.25%. This foundational education provided a broad academic background.