Dikshya Shrestha

Provided outstanding customer service and accurately carried out written instructions. Communicated operational issues and changes to supervisors and managers daily, ensuring smooth workflow and adherence to company procedures.

Performed all necessary tasks to service food and beverage according to hotel standards and acquired in-depth knowledge of the menu to assist guests. Directed and supervised the service team to ensure duties were performed as per standards, actively using upselling techniques to increase revenue.

Managed the opening and closing of the outlet and hostess desk, updating outlet revenue reports and checking daily covers/reservations. Handled restaurant reservations and updated the system for all other outlets, while also informing guests about promotions.

Set sideboards with required items and laid covers according to meal service and restaurant guidelines. Collected food and drink orders, explained menu items to guests, and maintained clean and tidy tables at all times.

Attended briefings to stay updated on forecasts, special events, and key information, and performed buffet setup according to IHG standards. Welcomed guests, offered preferred tables, and ensured timely delivery of requests while interacting to obtain feedback.

Completed industrial training, gaining practical experience in hotel operations. Developed foundational skills in hospitality management within a professional environment.

Participated in industrial training, focusing on various aspects of hotel management. Acquired hands-on experience in a real-world hospitality setting.

Underwent industrial training, contributing to daily hotel operations and guest satisfaction. Gained exposure to diverse roles within the hospitality industry.

Completed a Bachelor's degree in Hospitality Management, gaining comprehensive knowledge of the hospitality industry. The curriculum covered various aspects of hotel and restaurant operations, preparing for a career in this field.

Completed higher secondary education at Takshashila Academy. This foundational education provided a broad academic background.