Open to opportunities

April joy Atencio

@apriljoyatencio

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Resourceful hospitality professional passionate about customer service.

Nepal

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What I'm looking for

I seek a role in a dynamic environment that values teamwork and customer satisfaction.

I am a dedicated hospitality professional with a Bachelor of Science in Hospitality Industry Management from Cagayan State University. My experience spans various roles in restaurant and hotel operations across multiple countries, including Cambodia, Thailand, and the Philippines. I have a proven track record of providing excellent customer service and ensuring guest satisfaction.

Throughout my career, I have developed strong skills in food service, customer relations, and team collaboration. I have worked as a Food Service Attendant, English Teacher, and Customer Service Representative, where I honed my ability to manage diverse tasks while maintaining a positive attitude. I am eager to contribute my expertise to an organization that values exceptional service and teamwork.

Experience

Work history, roles, and key accomplishments

Food Service Attendant

Kathmandu Kitchen

Apr 2022 - Dec 2022 (8 months)

Provided excellent customer service by greeting guests, taking orders, and ensuring a clean dining environment. Handled complaints professionally and maintained health and safety standards.

Customer Service Team Collaboration Time Management

English Teacher

Annubanmuangmai Chonburi School

Apr 2020 - Apr 2022 (2 years)

Supervised classes and organized learning materials to create a safe and engaging environment for students. Employed various teaching methods to motivate participation.

Classroom Management Engagement Communication Skills Teaching

Food Server/Waitress

Saffron Spice Restaurant

May 2019 - Dec 2019 (7 months)

Welcomed guests, took food and drink orders, and ensured timely service while maintaining presentation standards. Processed payments and kept the dining area clean.

Customer Service Order Processing Presentation Payment Processing Menu Recommendations Time Management

Customer Service Representative

Sanford Marketing Corporation

Sep 2019 - Mar 2019 (-1 years 6 months)

Answered customer inquiries, resolved complaints, and processed orders while maintaining a high level of product knowledge to ensure customer satisfaction.

Sales Product Knowledge Team Collaboration Communication Skills

Intern

Hotel Carmelita

Mar 2018 - Jun 2018 (3 months)

Assisted guests with check-ins and check-outs, provided information about hotel services, and supported event organization while maintaining cleanliness.

Payment Processing Events Communication Skills

Intern

Taj Hotel

Mar 2017 - Jun 2017 (3 months)

Greeted guests, assisted with orders, and maintained dining area cleanliness. Supported kitchen staff with food preparation and organization.

Communication Skills

Education

Degrees, certifications, and relevant coursework

FL Vargas College

Bachelor of Science, Secondary Education

2022 -

Completed earning units towards a Bachelor of Science in Secondary Education, gaining knowledge in educational principles and teaching methodologies.

Cagayan State University

Bachelor of Science, Hospitality Industry Management

2014 - 2018

Completed a Bachelor of Science in Hospitality Industry Management, focusing on various aspects of hospitality operations, customer service, and management principles.