Sreyankar Dutta
@sreyankardutta
I resolve technical customer issues, manage client interactions, and improve service outcomes in high-volume operations.
IndiaWhat I'm looking for
I'm currently an Operations Representative at Concentrix, providing end-to-end technical support for hardware, software, and connectivity issues while meeting SLA, CSAT, AHT, and resolution-time targets.
Previously, I managed global client calls and escalations at Teleperformance. My experience also includes quality control internships with ITC Limited, Keventer Agro Limited, and Hindustan Unilever Limited.
Experience
Work history, roles, and key accomplishments
Provided end-to-end technical support, resolving hardware, software, and connectivity issues within SLAs. Conducted troubleshooting and root cause analysis to ensure first-call resolution and identified upselling opportunities.
Handled inbound and outbound calls for global clients, managing end-to-end interactions, issue resolution, and escalation management. Consistently met SLAs, quality standards, and performance metrics while maintaining high CSAT scores.
Quality Control Executive Trainee
ITC Limited
Apr 2025 - May 2025 (1 month)
Trained in quality control processes and supported quality assurance activities at ITC Limited.
Quality Assurance Intern
Keventer Agro Limited
Jan 2025 - Mar 2025 (2 months)
Assisted in quality assurance tasks and supported quality management systems at Keventer Agro Limited.
Quality Control Intern
Hindustan Unilever Limited
Jun 2024 - Aug 2024 (2 months)
Supported quality control activities and contributed to quality assurance processes at Hindustan Unilever Limited.
Education
Degrees, certifications, and relevant coursework
Shoolini University
Post-Graduation
2023 - 2025
Grade: 8 CGPA
Pursued a postgraduate degree at Shoolini University, achieving a CGPA of 8.
Sister Nivedita University
Graduation
2020 - 2023
Grade: 8 CGPA
Completed a graduation degree at Sister Nivedita University, achieving a CGPA of 8.
Bodhisukha School
Higher Secondary (XII)
2019 - 2020
Grade: 79%
Completed Higher Secondary (XII) at Bodhisukha School, Barasat, with 79%.
Birla Bharati
Class X
2017 - 2018
Grade: 79%
Completed Class X at Birla Bharati, Kolkata, with 79%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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