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Sreenath Pratap Siddotam

@sreenathpratap

Senior Ops Manager with 10+ yrs experience in ops, vendors, automation & process improvement.

India
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Currently, I serve as a Senior Operations Manager at Fresh Prints, where I lead multiple teams, including vendor relations, acquisitions, and shipping support. I’ve built strong leadership structures that allowed us to scale sustainably while improving operational efficiency. I created vendor performance frameworks that eliminated 25% of underperforming vendors, leading to a 12% increase in client satisfaction. My work on automating 30% of our shipping team's tasks resulted in significant cost savings and improved turnaround times without additional headcount.

Experience

Work history, roles, and key accomplishments

AM

Manager Virtual Customer Service - UK

Amazon

May 2015 - Sep 2018 (3 years 4 months)

Managed a virtual customer service team for the UK market, overseeing daily operations and ensuring high levels of customer satisfaction. Implemented strategies to improve team performance and service quality.

Education

Degrees, certifications, and relevant coursework

SVKM's Narsee Monjee Institute of Management Studies (NMIMS) logoS(

SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

Diploma, Business Administration, Management and Operations

2021 - 2024

Grade: B

Pursued a Diploma in Business Administration, Management, and Operations. Gained foundational knowledge in business principles and operational strategies.

BC

Bhavans Vivekananda College of Science, Humanities & Commerce

Bachelor of Computer Science, Physics

2011 - 2015

Grade: B

Activities and societies: College Disciplinary Coordinator Basket Ball Captain.

Completed a Bachelor of Computer Science, focusing on core computer science principles. Engaged in various college activities, including disciplinary coordination and basketball.

Tech stack

Software and tools used professionally

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Sreenath Pratap Siddotam - Senior Operations Manager - Fresh Prints | Himalayas