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Sreenath Pratap Siddotam

@sreenathpratap

Senior Ops Manager with 10+ yrs experience in ops, vendors, automation & process improvement.

Currently, I serve as a Senior Operations Manager at Fresh Prints, where I lead multiple teams, including vendor relations, acquisitions, and shipping support. I’ve built strong leadership structures that allowed us to scale sustainably while improving operational efficiency. I created vendor performance frameworks that eliminated 25% of underperforming vendors, leading to a 12% increase in client satisfaction. My work on automating 30% of our shipping team's tasks resulted in significant cost savings and improved turnaround times without additional headcount.

Experience

Work history, roles, and key accomplishments

Current

Senior Operations Manager

Current

Fresh Prints

Aug 2023 - Present (1 year 11 months)

Managed the performance of vendor relationship managers, driving them towards organizational goals. Coordinated and managed relationships with over 80 vendors across various US states.

vendor negotiation Vendor Negotiation Continuous Improvement Vendor Management Operations Management Performance Management Relationship Management Cost Reduction Project Management Team Leadership Strategic Planning

Operations Manager

Fresh Prints

May 2021 - Aug 2023 (2 years 3 months)

Managed the performance of associates in the vendor support team, aligning their efforts with organizational objectives. Coordinated and managed relationships with over 60 vendors across US states.

vendor negotiation Vendor Negotiation Vendor Contracts Vendor Management Operations Management Performance Management Relationship Management Team Leadership Process Improvement Conflict Resolution Data Analysis

Operations Manager - Data Analysis and Supply Chain

Six10 Ventures

Jun 2020 - May 2021 (11 months)

Managed operations with a focus on data analysis and supply chain optimization. Identified and implemented solutions to improve efficiency within the supply chain.

Data Analysis Supply Chain Management Operations Management Logistics Inventory Management Process Improvement Problem Solving Reporting Strategic Planning Vendor Management

Virtual Ops Tech Support 2

Amazon

Sep 2018 - Feb 2020 (1 year 5 months)

Provided virtual operations technical support, ensuring smooth functioning of systems and resolving technical issues. Collaborated with various teams to maintain operational efficiency.

Technical Support Virtual Operations Troubleshooting System Administration Customer Service Problem Solving IT Support Process Improvement Communication Data Analysis

Manager Virtual Customer Service - UK

Amazon

May 2015 - Sep 2018 (3 years 4 months)

Managed a virtual customer service team for the UK market, overseeing daily operations and ensuring high levels of customer satisfaction. Implemented strategies to improve team performance and service quality.

Training And Development Customer service management Customer Service Management Virtual Team Management Call Center Operations Performance Management Team Leadership Training and Development Quality Assurance Conflict Resolution Communication Data Analysis

Education

Degrees, certifications, and relevant coursework

SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

Diploma, Business Administration, Management and Operations

2021 - 2024

Grade: B

Pursued a Diploma in Business Administration, Management, and Operations. Gained foundational knowledge in business principles and operational strategies.

Bhavans Vivekananda College of Science, Humanities & Commerce

Bachelor of Computer Science, Physics

2011 - 2015

Grade: B

Activities and societies: College Disciplinary Coordinator Basket Ball Captain.

Completed a Bachelor of Computer Science, focusing on core computer science principles. Engaged in various college activities, including disciplinary coordination and basketball.