KKKaran KK
@karankk
Operations and vendor management leader driving performance and cross-functional resolutions.
IndiaWhat I'm looking for
I am a result-driven Business Operations and Vendor Management professional with over 10 years of progressive experience across e-commerce operations, business development, and client relationship management. I specialize in high-volume seller/vendor support, cross-functional coordination, and portfolio management across global marketplaces.
At Amazon, I manage complex, high-priority vendor and merchant issues across multiple international marketplaces, drive performance metrics including quality and First Contact Resolution, and lead cross-team efforts with Customer Service, Merchant Investigations, and Payments to reduce service disruption.
Earlier roles in financial services and business development strengthened my skills in portfolio management, client acquisition, and process optimization. I use data-driven insights and systematic root-cause analysis to optimize vendor performance, improve workflows, and sustain business growth.
Experience
Work history, roles, and key accomplishments
AMManaged complex, high-priority vendor and merchant issues across five global marketplaces, improving First Contact Resolution and reducing escalations through proactive case ownership and cross-functional coordination.
Assistant Manager
BuzzBT Business Consultancy Pvt. Ltd.
Feb 2016 - Feb 2020 (4 years)
Led Home Loan and LAP portfolio management across Delhi/NCR, driving business growth through relationship building, telecalling campaigns, and streamlined coordination with banks to improve sanction and disbursement cycles.
Sr. Business Development Executive
Matrix Cellular (International) Services Ltd
Jan 2015 - Jan 2016 (1 year)
Acquired high-value corporate clients via market research and targeted outreach, and customized solutions to client requirements to drive upsell and sustained partnership growth.
Business Development Executive
HealthKart.com
Nov 2012 - Nov 2014 (2 years)
Built and managed a sustainable sales pipeline through market analysis and key account management, consistently meeting monthly revenue targets through new client acquisition.
Sales Coordinator
Credila Financial Services
Feb 2011 - Jan 2012 (11 months)
Produced accurate sales reports and MIS and coordinated field sales activities to improve sales function efficiency and support data-driven decision making.
Education
Degrees, certifications, and relevant coursework
SUSikkim Manipal University
Master of Business Administration, Business Administration
Completed a Master of Business Administration focusing on management and business operations.
CUChaudhary Charan Singh University
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce covering core commerce and accounting subjects.
NINIIT
Diploma, Management Information Systems
Completed a two-year Diploma in Management Information Systems covering IT and management fundamentals.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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