sree vaishnavi

I’m a vendor and operations professional with 5+ years managing vendor/supplier relationships, service delivery performance, and cross-functional operations. As Founder of Buy It, I owned end-to-end vendor management for 16–20+ vendor partners—from tie-ups and onboarding to ongoing performance monitoring.

I maintain 95% SLA compliance by running structured vendor performance and business reviews, translating findings into corrective action plans, and serving as the primary escalation point for operational bottlenecks. I also advise vendors on catalog management and performance benchmarks to close operational gaps and improve service output.

I drive process and commercial governance through purchase order and invoice management, discrepancy resolution, and contract/documentation compliance. I design SOPs and escalation playbooks, and I’ve used hotspot/root-cause analysis to cut resolution time by 20% through scalable process improvements.

I build leadership visibility with Excel and Tableau dashboards for vendor performance, SLA adherence, and operational KPIs. Previously at BYJU’S Think And Learn, I led and coached 25+ associates across pan-India locations, improving CSAT scores by 30% through structured vendor and customer engagement improvements.