Open to opportunities

sravani Prupureddy

@sravaniprupureddy

Customer Support Specialist with 2+ years’ experience delivering first-contact resolutions and building scalable QA documentation.

India

Message

What I'm looking for

I’m looking for a role where I can own customer communication end-to-end, resolve issues with strong first-contact outcomes, and continuously improve QA processes to boost CSAT—preferably with immediate-impact, cross-functional collaboration.

I’m a Customer Support Specialist with 2+ years of experience managing high-volume email inquiries in a fast-paced B2B environment. I focus on achieving first-contact resolution, handling complaints and escalations professionally, and maintaining strong customer satisfaction through timely, empathetic responses.

At Omics International Pvt. Ltd., I managed daily customer communications, de-escalated complex complaints, and authored weekly performance feedback reports to improve team response times and service quality. I also designed QA documentation and process guides, proactively identified workflow gaps, and supported cross-functional collaboration to close process gaps.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Omics International Pvt. Ltd.

Jan 2021 - Jan 2022 (1 year)

Managed high-volume customer email inquiries, driving strong first-contact resolution and timely, professional responses. Built QA documentation and process guides, de-escalated complex complaints to improve CSAT, and published weekly performance feedback to improve response times and service quality.