Mohammad Mohideen S

I am a results-driven Customer Support Professional with over three years of experience in delivering exceptional service across various channels, including live chat, email, and phone. My expertise lies in resolving complex technical issues while maintaining a customer satisfaction rating of over 90%. I have a proven track record of analyzing customer feedback to identify patterns and collaborating with product teams to implement meaningful improvements.

In my most recent role as a Senior Customer Support Specialist at Applied Materials India, I successfully resolved over 150 customer inquiries daily, achieving a 95% first-contact resolution rate. My ability to maintain a quality score of 90%+ on resolutions and consistently achieve high customer satisfaction ratings has been recognized through multiple awards, including Star Performer of the Quarter. I am passionate about creating innovative solutions that deliver fast results and am committed to a customer-centric approach in all my interactions.