Open to opportunities

pratham tribhan

@prathamtribhan

Customer support professional with 2+ years at Amazon, specializing in international voice/chat/email resolution and incident handling.

India

Message

What I'm looking for

I’m looking to contribute my customer-first support skills—voice/chat/email case handling, incident investigation, and CRM documentation—to help resolve complex issues quickly and professionally, with strong communication, empathy, and consistent SLA and CSAT results.

I’m a customer service professional with over 2 years of experience at Amazon, supporting international customers through voice, chat, and email. I resolve order, payment, delivery, refund, account, and technical issues while maintaining SLA compliance and documenting every interaction accurately in CRM systems.

I investigate customer incidents to identify root causes, coordinate with internal teams to ensure timely resolution, and handle escalated cases with empathy, active listening, and de-escalation. I consistently maintain strong quality, productivity, CSAT, and accuracy metrics in a fast-paced, shift-based environment—bringing C1-level English, problem-solving, and a customer-first mindset to every case.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Amazon

Sep 2023 - Jan 2026 (2 years 4 months)

Provided international customer support via phone, email, and live chat, handling order, payment, delivery, refund, account, and technical issues while meeting SLA requirements. Investigated customer incidents, managed escalations, and documented interactions in CRM systems to ensure timely resolution and high customer satisfaction.