pratham tribhan
@prathamtribhan
Customer support professional with 2+ years at Amazon, specializing in international voice/chat/email resolution and incident handling.
What I'm looking for
I’m a customer service professional with over 2 years of experience at Amazon, supporting international customers through voice, chat, and email. I resolve order, payment, delivery, refund, account, and technical issues while maintaining SLA compliance and documenting every interaction accurately in CRM systems.
I investigate customer incidents to identify root causes, coordinate with internal teams to ensure timely resolution, and handle escalated cases with empathy, active listening, and de-escalation. I consistently maintain strong quality, productivity, CSAT, and accuracy metrics in a fast-paced, shift-based environment—bringing C1-level English, problem-solving, and a customer-first mindset to every case.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Amazon
Sep 2023 - Jan 2026 (2 years 4 months)
Provided international customer support via phone, email, and live chat, handling order, payment, delivery, refund, account, and technical issues while meeting SLA requirements. Investigated customer incidents, managed escalations, and documented interactions in CRM systems to ensure timely resolution and high customer satisfaction.
Education
Degrees, certifications, and relevant coursework
pratham hasn't added their education
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Software and tools used professionally
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