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spoorthy User

@spoorthyuser

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Data-driven operations specialist optimizing customer experience and processes.

United Kingdom

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What I'm looking for

I seek a data-driven operations role where I can apply Lean/Six Sigma and automation to improve processes, mentor teams, and deliver measurable customer-focused results in a collaborative, fast-paced environment.

I am a results-driven, data-focused operations professional with proven success in customer service, operations management, and business process optimization. I leverage analytics, Lean/Six Sigma, and automation to improve efficiency, enhance customer satisfaction, and drive business growth.

At Amazon I resolved over 10,000 seller issues, led catalog operations across global marketplaces, implemented automation with tech teams, and recruited and onboarded US marketplace sellers using Lean and Kaizen methodologies. I consistently achieved SLA compliance and was recognized for top performance, quality, and ownership.

I bring strong stakeholder management, mentoring experience, and technical skills including Advanced Excel, Python, HTML/CSS, and Salesforce CRM. I seek to contribute measurable business value in fast-paced, customer-centric environments focused on continuous improvement.

Experience

Work history, roles, and key accomplishments

Service Assistant

Sainsbury's

Jun 2024 - Jul 2025 (1 year 1 month)

Delivered customer service at checkouts and service kiosks, handled financial transactions accurately, and maintained hygiene and stock standards, sustaining high customer satisfaction during peak periods.

Customer Service Cash Handling Stock Management Communication Time Management

Sortation Operative

Amazon

Nov 2023 - Feb 2024 (3 months)

Improved parcel sorting accuracy and on-time delivery performance, used tracking technology for reporting and issue resolution, and adhered to safety protocols in a high-demand logistics environment.

Logistics Tracking Systems performance reporting Safety Compliance Time Management

Catalog Lead, RBS Flex

Amazon

Oct 2022 - Aug 2023 (10 months)

Led catalog operations across global marketplaces, drove automation and audit mechanisms to improve product data accuracy, and consistently met SLAs while contributing to category growth through data-driven insights.

Data Analysis Automation SLA Management

Account Management Associate

Amazon

Apr 2022 - Oct 2022 (6 months)

Managed U.S. marketplace sellers in a pilot program, standardized communication templates, delivered training webinars, and used Salesforce to track interactions and drive seller onboarding success.

Account Management Salesforce CRM Webinars

Seller Support Associate

Amazon

Aug 2020 - Apr 2022 (1 year 8 months)

Resolved 10,000+ seller queries on Seller Central and FBA, acted as SME for complex listing and restricted ASIN cases, and documented root causes to inform process improvements and team training.

ASIN Recovery Root Cause Analysis Knowledge Sharing