Hope Aliu

Manage daily operational workflows and Junifer billing processes, monitor KPIs and lead small improvement projects that reduced manual work and improved data accuracy and customer satisfaction.

Handled high volumes of inbound calls using Junifer to ensure account accuracy, guided customers on billing and energy usage, and consistently met KPIs while resolving complaints professionally.

Delivered critical customer communications during COVID-19, provided guidance on health and safety protocols, maintained accurate records and met KPI targets.

Processed and reconciled vendor payments accurately, resolved supplier queries promptly and maintained confidential financial records to support supplier relationships.

Supported client enquiries and day-to-day office operations on a short-term contract, ensuring smooth administrative workflows and timely responses.

Provided face-to-face retail customer service, handled transactions and maintained visual merchandising standards to support fundraising efforts.

Completed A Levels including Sociology (B), Distinction in Law, and Merit in Business between 2019 and 2020.

Completed A Levels at Nightingale Academy during 2018–2019.

Achieved GCSEs (5 A–C) including Maths, English, Business, Technology, and Media between 2015 and 2018.