Spencer Bee
@spencerbee
Experienced recruitment and customer support specialist focused on onboarding.
What I'm looking for
I am a recruitment and customer support specialist with hands-on experience in onboarding, account support, and team leadership across customer-facing tech platforms.
I've onboarded and interviewed medical practitioners, processed prescription orders, managed dealer support workflows, and ran end-to-end recruitment processes while meeting KPI targets.
I've led and guided agents, created process documentation and Google Sheets for team operations, issued gift cards and discount codes, and produced weekly analytics reports to improve performance.
I seek opportunities where I can combine recruitment, customer success, and operational improvements to drive better hiring outcomes and customer experiences.
Experience
Work history, roles, and key accomplishments
Recruitment Specialist
AbroadWorks Inc.
Jan 2024 - Present (2 years)
Managed end-to-end recruitment including sourcing, screening, interviewing, onboarding, and ATS record-keeping while coordinating with hiring managers to meet monthly recruitment goals.
Marketing Virtual Assistant
goPureBeauty
Apr 2024 - Jan 2026 (1 year 9 months)
Managed TikTok affiliate communications, scheduled and ran email marketing campaigns, coordinated partnerships and sample requests, and supported cross-functional goals to grow affiliate programs.
Dealer Support Specialist
TrailerCentral (DealerSpike)
Jan 2024 - Sep 2024 (8 months)
Provided structured training and account management for dealers on the TrailerCentral platform, assisted with inventory syncs, CRM setup, automated campaigns, and escalated technical issues to engineering.
Customer Service Team Leader
AwesomeOS: PairEyewear
Jan 2021 - Jan 2024 (3 years)
Led and coached support agents on eyewear order processing and prescription encoding, met senior rep KPIs, and produced weekly account analytics and team process documents to improve operations.
Onboarding Specialist
AwesomeOS: HappierLiving
Nov 2020 - Dec 2020 (1 month)
Interviewed incoming medical practitioners and encoded practitioner information into verification Excel sheets to support onboarding processes and ensure data accuracy.
Education
Degrees, certifications, and relevant coursework
University of Mindanao
Bachelor of Science in Psychology, Psychology
2018 - 2023
Activities and societies: Member of the Psychology Society; Class Secretary (2018-2022)
Completed a Bachelor of Science in Psychology with involvement in the Psychology Society and served as Class Secretary from 2018 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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