Open to opportunities

Spencer Bee

@spencerbee

Message

Experienced recruitment and customer support specialist focused on onboarding.

Philippines

Message

What I'm looking for

I want a role combining recruitment and customer success where I can lead onboarding, improve processes, and contribute to measurable team and hiring outcomes.

I am a recruitment and customer support specialist with hands-on experience in onboarding, account support, and team leadership across customer-facing tech platforms.

I've onboarded and interviewed medical practitioners, processed prescription orders, managed dealer support workflows, and ran end-to-end recruitment processes while meeting KPI targets.

I've led and guided agents, created process documentation and Google Sheets for team operations, issued gift cards and discount codes, and produced weekly analytics reports to improve performance.

I seek opportunities where I can combine recruitment, customer success, and operational improvements to drive better hiring outcomes and customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Recruitment Specialist

Current

AbroadWorks Inc.

Jan 2024 - Present (2 years)

Managed end-to-end recruitment including sourcing, screening, interviewing, onboarding, and ATS record-keeping while coordinating with hiring managers to meet monthly recruitment goals.

Sourcing Interviewing ATS Onboarding Scheduling

Marketing Virtual Assistant

goPureBeauty

Apr 2024 - Jan 2026 (1 year 9 months)

Managed TikTok affiliate communications, scheduled and ran email marketing campaigns, coordinated partnerships and sample requests, and supported cross-functional goals to grow affiliate programs.

Affiliate Marketing Email Marketing Campaign Management Customer Service Coordination

Dealer Support Specialist

TrailerCentral (DealerSpike)

Jan 2024 - Sep 2024 (8 months)

Provided structured training and account management for dealers on the TrailerCentral platform, assisted with inventory syncs, CRM setup, automated campaigns, and escalated technical issues to engineering.

Account Management Training Troubleshooting CRM Inventory Management Communication

Customer Service Team Leader

AwesomeOS: PairEyewear

Jan 2021 - Jan 2024 (3 years)

Led and coached support agents on eyewear order processing and prescription encoding, met senior rep KPIs, and produced weekly account analytics and team process documents to improve operations.

Team Leadership Zendesk Shopify Salesforce Order Processing Coaching Reporting Google Workspace

Onboarding Specialist

AwesomeOS: HappierLiving

Nov 2020 - Dec 2020 (1 month)

Interviewed incoming medical practitioners and encoded practitioner information into verification Excel sheets to support onboarding processes and ensure data accuracy.