Sovanna Prom
@sovannaprom
Operations and client success professional with property management expertise.
United StatesWhat I'm looking for
I am an operations and client success professional with over seven years' experience in hospitality and property management, skilled in digital contract processing, financial reconciliation, and long-term client support. I have improved efficiency across property management systems and CRMs, resolved billing discrepancies (reducing post-audit corrections by 35%), and led initiatives that increased occupancy and resident satisfaction.
I excel at virtual onboarding, cross-team collaboration, and maintaining data integrity for remote teams using tools such as Opera, Yardi, AppFolio, Salesforce, DocuSign, and Google Workspace. I hold certifications in OnQ and Opera PMS and am completing a degree remotely, bringing a disciplined, customer-focused approach to operational challenges.
Experience
Work history, roles, and key accomplishments
Audit Specialist II (Night Auditor)
Hilton Graduate Princeton
Jun 2025 - Present (5 months)
Processed and verified digital reservations and contracts, ensuring compliance and data accuracy while supporting remote sales and events staff; managed accounting spreadsheets to track revenues and improve financial accuracy.
Audit Specialist II (Night Auditor)
Marriott Le Meridien Philadelphia
Jun 2021 - Oct 2024 (3 years 4 months)
Collaborated with sales and events to onboard large groups, resolved billing and reservation discrepancies reducing post-audit corrections by 35%, and conducted nightly financial closes with remote billing processing.
Front Desk Manager
Hilton Home2 Suites
Mar 2019 - Jan 2021 (1 year 10 months)
Implemented cross-training program for front desk staff, managed group reservation contracts and billing, and increased occupancy from 85% to 93% while maintaining 95%+ guest satisfaction.
Education
Degrees, certifications, and relevant coursework
IPIndiana University of Pennsylvania
Enrolled in degree program at Indiana University of Pennsylvania, remote attendance with expected graduation in May 2026.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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