VDVy Dinh
@vydinh
Bilingual professional with experience in business operations and customer service.
United StatesWhat I'm looking for
I am a proactive and bilingual professional with over 3 years of experience in business operations and education services, complemented by 6 years in customer service across various industries. My journey includes roles as a Head Server, Training Operation Coordinator, and Customer Support RMA Coordinator, where I have consistently demonstrated strong communication and team-building skills.
Key achievements include streamlining operations, leading training initiatives, and managing customer relationships effectively. I hold a Bachelor's Degree in Finance from San Francisco State University, where I maintained a 3.73 GPA and earned a place on the Dean’s List for two consecutive semesters.
My professional ethos revolves around fostering collaboration, driving efficiency, and delivering exceptional customer experiences. I am passionate about leveraging my skills in time management, problem-solving, and interpersonal communication to contribute to organizational growth and stability.
Experience
Work history, roles, and key accomplishments
Head Server
Nijo Restaurant
May 2023 - Jan 2025 (1 year 8 months)
Maintained customer satisfaction and handled high-profile guests at Nijo Restaurant. Trained a team of servers, enhancing service efficiency and morale while ensuring exceptional dining experiences.
Training Operation Coordinator
Elastic Inc.
Aug 2021 - Mar 2023 (1 year 7 months)
Coordinated virtual training operations and managed customer relationships at Elastic Inc. Recognized for outstanding guest service and optimized the Certification program, securing significant training fees.
Customer Support RMA Coordinator
Crystal Equation Corporation at Facebook
Sep 2020 - Jul 2021 (10 months)
Resolved RMA returns discrepancies and managed escalations for customer inquiries at Facebook. Utilized Zendesk for support and analyzed trends using Microsoft Excel and Oracle.
Return Material Authorization Specialist
American Portwell Technology Inc.
Jan 2020 - Aug 2020 (7 months)
Provided after-sale support and managed warranty services for customers. Developed a refurbishment program that generated significant revenue while ensuring effective communication with vendors.
Training Coordinator / Point of Contact
Vaco at Google
Apr 2019 - Nov 2019 (7 months)
Conducted training for new hires and updated training materials at Google. Collaborated with stakeholders to enhance policy guidelines and received a promotion offer to Project Team Lead.
Search Language Specialist
Vaco at Google
Mar 2019 - Apr 2019 (1 month)
Supported the Google Assistant team by evaluating Vietnamese content and translating queries. Identified and reported issues to improve features of Google Assistant.
Content Analyst
Vaco at Google
May 2018 - Mar 2019 (10 months)
Reviewed ads for quality assurance at Google, achieving a high accuracy rate. Ensured compliance with multiple policy sets to maintain high standards for ad content.
Education
Degrees, certifications, and relevant coursework
SUSan Francisco State University
Bachelor Degree, Finance
Grade: 3.73
Completed a Bachelor Degree in Finance, covering courses such as Information System for Management, Operations Management, Introduction to Management, and Organizational Behavior. Achieved a cumulative GPA of 3.73 and was on the Dean’s List for two consecutive semesters.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Vy?
You can contact Vy and 50k+ other talented remote workers on Himalayas.
Message VyFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
