SSSourav Suvo
@souravsuvo
IT professional with over 2 years in customer support.
BangladeshWhat I'm looking for
I am a dedicated IT professional with a Bachelor of Science in Computer Science & Engineering from Southeast University. With over two years of experience in customer support, I have honed my skills in providing exceptional service and resolving technical issues efficiently. My role as a Customer Support Executive at Juyalive Gaming Platform allowed me to engage directly with customers, ensuring their needs were met promptly and effectively.
Throughout my career, I have been recognized for my commitment to excellence, receiving the Best Employee award twice at Web Impression Technology. My technical expertise includes proficiency in various software applications such as Photoshop, Illustrator, and Power BI, alongside strong communication skills using platforms like Slack and Google Meet. I am passionate about leveraging my skills to contribute to innovative solutions in a dynamic organization.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
Juyalive Gaming Platform
Nov 2023 - Jun 2024 (7 months)
Managed customer chat interactions, monitoring and reporting on chat software effectiveness. Utilized communication tools like Slack, Google Meet, MS Teams, and Zoom, along with MS Office applications, to resolve customer queries efficiently. Provided excellent service, aiming for quick response times and fostering customer retention.
Content Developer & IT Executive
Marriage Solution Bd
Feb 2021 - Sep 2021 (7 months)
Resolved broadband issues and performed content writing for SEO purposes. Configured and maintained IT hardware including laptops, PCs, routers, and CC cameras.
Trainer
Anika IT Corner
Sep 2020 - Jan 2021 (4 months)
Designed company websites and managed SEO and AdSense for Jobs20.com. Provided training on IP surveillance, subnetting, Ethernet, and VOIP technologies.
Education
Degrees, certifications, and relevant coursework
Southeast University
Bachelor of Science, Computer Science & Engineering
Grade: CGPA 3.4 Out of 4.00
Completed a Bachelor of Science degree in Computer Science and Engineering. The curriculum covered fundamental concepts and principles in the field.
Govt. M.U.C Degree College
Higher Secondary Certificate, General Studies
Grade: GPA 4.60 Out of 5.00
Obtained the Higher Secondary Certificate. The program focused on core academic subjects.
Rustam Ali High School
Secondary School Certificate, General Studies
Grade: GPA 4.94 Out of 5.00
Received the Secondary School Certificate. This program covered foundational subjects for secondary education.
Tech stack
Software and tools used professionally
Availability
Location
BangladeshAuthorized to work in
Job categories
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