Bakugo User
@bakugouser
Customer-focused support professional with mechanical background and strong communication skills.
What I'm looking for
I am a responsible, quick learner with a background in Mechanical Design & Manufacturing and hands-on customer support experience. I have combined technical training with practical customer-facing roles to resolve issues, maintain client relationships, and meet sales targets.
My academic training includes a BEng in Mechanical Design & Manufacturing and a Diploma in Mechanical Technology, and I completed practical trainings in 2D/3D animation and professional English communication. I have applied these skills in remote support and customer service positions where I advised customers, provided technical assistance, and maintained high satisfaction levels.
I bring reliable communication, basic technical troubleshooting, and a commitment to continuous improvement; I seek roles where I can leverage both my mechanical understanding and customer support experience to add value and grow professionally.
Experience
Work history, roles, and key accomplishments
Support & Sales Executive
Supteam Portup Private. Ltd
Sep 2024 - Jul 2025 (10 months)
Provided live chat support and technical assistance to clients, built long-term client relationships, and met sales targets across the platform.
Customer Service Representative
FIFOTech Marketing and Social Media Services
Jul 2024 - Sep 2024 (2 months)
Maintained client computer systems, managed customer relations, and handled customer satisfaction data to improve service delivery.
Education
Degrees, certifications, and relevant coursework
Jiangsu University of Science and Technology
Bachelor of Engineering, Mechanical Design & Manufacturing and Their Automation
2018 - 2022
Grade: Avg. Marks: 78.68%; CGPA: 3.02/5.00
BEng in Mechanical Design & Manufacturing and Their Automation with final average marks 78.68% (CGPA 3.02/5.00); thesis on design and research of shell bionic knife.
Khulna Polytechnic Institute
Diploma in Engineering, Mechanical Technology
2012 - 2017
Grade: CGPA: 2.58/4.00
Diploma in Engineering (Mechanical Technology) with final CGPA 2.58 out of 4.00.
St. Joseph's High School
Secondary School Certificate, Science
Grade: GPA: 4.63/5.00
Completed Secondary School Certificate (Science) with GPA 4.63 out of 5.00.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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