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Sourabh Tripathi

@sourabhtripathi

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I implement ERP systems, train users, and improve client operations through data, testing, and support.

India

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What I'm looking for

I'm looking for a professional environment where I can implement programs, lead client-focused projects, prove my abilities, and maximize opportunities for growth.

I've implemented ERP systems for clients at Franciscan Solutions Pvt. Ltd., supporting rollouts from feasibility analysis through go-live. I manage master data, conduct system integration testing, and create dashboards for real-time inventory and accounts visibility.

I work closely with client teams to provide ERP support through Zoho Desk and deliver end-user training in online and offline formats. My work includes aligning processes, policies, standards, and technology transfer with each client's needs.

At Edunext Technologies Pvt. Ltd., I managed marketing activities across the Bihar Division, from CRM-based lead generation through product demonstrations, sales, and client onboarding.

I'm focused on project delivery, client relationship management, strategic planning, and practical problem-solving that improves customer satisfaction and operational outcomes.

Experience

Work history, roles, and key accomplishments

Operation Manager (Implementation Manager)

Franciscan Solutions Pvt. Ltd.

Sep 2013 - Jan 2024 (10 years 4 months)

Implemented ERP at client end, managed customer relationships, provided client support, and trained end users. Oversaw system integration testing, master data management, and process standardization.

ERP Implementation Customer Relationship Management client support Zoho Desk System Integration Testing Master Data Management Process Management Data Analysis