At Accevate Technologies, I own ERP and SaaS implementations across 100+ client sites, guiding each from requirements gathering and workflow mapping through UAT, deployment, go-live, and adoption. I also delivered a Razorpay payment gateway integration for fee collection within the ERP.
I built the SLA framework, onboarding workflow, and client documentation from scratch, helping reduce average project turnaround by 25% in six months. I lead a team of field and training staff and handle client escalations.
Previously, at Kreonz Global Services Pvt. Ltd, I managed field delivery for a government skill-assessment program across Assam and Punjab, standardizing exam processes and achieving 100% NSDC compliance. At Olive Heritage Education & Welfare Society, I designed SOPs and compliance procedures and contributed to process improvement across multiple sites.
