Open to opportunities

SOURABH RAI

@sourabhrai

I resolve customer issues across domestic and international operations while improving satisfaction, efficiency, and client relationships.

India

Message

What I'm looking for

I'm seeking a challenging customer service or operations role where I can use my leadership, CRM, communication, and problem-solving skills to improve customer experiences and support company growth.

I'm currently a Senior Expert at IGT Solutions, supporting domestic and international customer operations and resolving escalated client concerns.

Previously, I supported Paytm Mall, Paytm Wallet, and Zest Money processes at Magnum Group MSD (I) Pvt. Ltd. I manage customer accounts, maintain interaction logs, provide timely solutions, and use client data to identify service opportunities.

Across more than five years in customer service and operations, I've improved customer satisfaction by 15% and reduced average call handling time by two minutes. I bring empathetic communication, problem-solving, CRM experience, and leadership training to every customer interaction.