Harshitha KB

As a dedicated and results-driven senior specialist in customer service, I bring over three years of experience in managing and enhancing service center operations. My expertise lies in optimizing processes, resolving complex issues, and driving continuous improvement initiatives. I have a proven track record of handling high-volume inquiries efficiently, ensuring high customer satisfaction.

Throughout my career, I have honed my skills in conflict resolution, team leadership, and the effective use of CRM systems like Salesforce and Zendesk. I take pride in my ability to streamline administrative processes, reducing response times and improving overall efficiency. My commitment to staying updated on product knowledge has significantly increased first-contact resolution rates.

I am passionate about delivering exceptional customer experiences and have been recognized for my professional and timely assistance. I am eager to leverage my skills and experience to contribute to a customer-centric organization focused on growth and innovation.