Pradeepthi Kota
@pradeepthikota
ServiceNow ITSM consultant and technical lead driving upgrades, governance, and delivery.
IndiaWhat I'm looking for
I am a ServiceNow ITSM consultant with around 14 years in IT and nine years focused on ServiceNow as a developer, team lead, and business analyst.
I have led upgrades (Jakarta, Kingston, Madrid, Xanadu), managed release planning, and coordinated UAT, training, and stakeholder walkthroughs to ensure smooth deployments.
My strengths include requirements gathering, gap analysis, designing workflows, scripting (business rules, client scripts, UI actions), CMDB, Service Catalog, Performance Analytics, and ensuring instance health and security.
I follow Agile/Scrum, drive sprint planning and estimations, mentor teams, and have a strong record in defect-free testing, patching, and upgrade activities—backed by ITIL 4 and ServiceNow System Administrator certifications.
Experience
Work history, roles, and key accomplishments
ServiceNow ITSM Consultant
TCS
Jan 2022 - Present (4 years)
Led requirements analysis and impact assessment for a ServiceNow Xanadu upgrade across ITSM modules, coordinated UAT and trained end-users, and managed implementation planning to deliver releases on schedule and within budget.
Associate Consultant
Handled end-to-end application development and ServiceNow support activities, performed version upgrades and patching, and achieved defect-free testing during patch and upgrade cycles.
Sr. Associate Consultant
Led a team on end-to-end ServiceNow projects including sprint planning, code reviews, and mentoring while designing and implementing ITSM, CMDB, and Performance Analytics solutions to ensure defect-free deployments.
Education
Degrees, certifications, and relevant coursework
Pradeepthi hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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