Soundharya K
@soundharyak
Customer-focused data analyst and onboarding specialist with sales experience and strong process-driven results.
IndiaWhat I'm looking for
I am a data analyst and customer service professional with hands-on BPO experience in healthcare processes, credit-card sales, and employee onboarding. I have worked in roles at Accenture, I Process Service (on-roll for ICICI Bank sales), and AstroTalk, consistently meeting targets, improving team quality, and managing high inbound volumes.
I excel at monitoring daily reports, implementing process changes, training and integrating new hires, handling escalations, and driving sales through direct and corporate activities. I bring proficiency in MS Office/Excel, experience with healthcare portals and tools, and a track record of exceeding targets and maintaining client confidentiality.
Experience
Work history, roles, and key accomplishments
Onboarding Executive
Astrotalk Service Private Limited
Jun 2024 - Aug 2025 (1 year 2 months)
Managed end-to-end employee onboarding and customer service for the app, handled ~150 inbound calls/day with frequent escalations, ran training sessions and resolved partner/customer issues to meet targets.
Sales Officer
I Process Service India
Feb 2019 - Feb 2020 (1 year)
Performed direct credit card sales (off-roll for ICICI Bank), generated leads via corporate activities, handled ~100 inbound calls/day and consistently exceeded monthly sales targets.
ACPerformed batch review and data loading for US healthcare (CIGNA) processes, monitored daily volumes to meet TAT and maintained team quality and throughput through action plans.
Education
Degrees, certifications, and relevant coursework
UMUniversity of Madras
Master of Business Administration, Human Resources
2016 - 2017
Completed a Master of Business Administration (Human Resources) via distance education at the University of Madras in 2016–2017.
EWEthiraj College for Women
Bachelor of Arts, Economics
2013 - 2016
Grade: 65%
Completed a Bachelor of Arts in Economics with 65% aggregate from Ethiraj College for Women between 2013 and 2016.
Airpro Academy
Diploma, Travel and Tourism Management
2015 - 2015
Grade: 70%
Completed a Diploma in TTM at Airpro Academy in 2015 with 70% aggregate.
NFNIIT Foundation
Certificate in IT for Beginners, Information Technology
2015 - 2015
Grade: 85%
Completed an IT for Beginners course at NIIT Foundation in 2015 with 85% aggregate.
Higher Secondary (Senior Secondary Certificate)
Higher Secondary Certificate, General (Higher Secondary)
2012 - 2013
Grade: 64%
Completed Higher Secondary education in 2012–2013 with 64% aggregate.
SSLC (Secondary School Leaving Certificate)
Secondary School Leaving Certificate, General (Secondary)
2010 - 2011
Grade: 79%
Completed Secondary School (SSLC) in 2010–2011 with 79% aggregate.
Availability
Location
IndiaAuthorized to work in
Job categories
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