At Cognizant, I handle calls from US-based healthcare providers associated with the Johns Hopkins Group, resolving provider queries and service concerns. I also prepare and analyze Quality team performance data and conduct call audits for new team members.
Previously, I worked as a Pre-Sales Associate at BYJU'S, helping identify potential customers across K-3 to K-12 segments. In my engineering project, I led a six-member team developing an IoT-enabled air compressor controlled through an Android app.
