Pragati UserPU
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Pragati User

@pragatiuser

Process Associate skilled in data reconciliation and customer service.

India
Message

What I'm looking for

I seek opportunities in a reputed organization that values teamwork and innovation.

I am a dedicated Process Associate with experience in claims management and customer service. At Accenture, I have honed my skills in data reconciliation, billing processes, and fraud investigation, ensuring accuracy and timely resolution of client queries. My proactive approach has led to recognition for generating insights and recommendations that enhance operational efficiency.

With a Bachelor’s degree in Commerce and certifications in Financial Modelling and Investment Banking, I possess a strong analytical background. I thrive in fast-paced environments and excel in building sustainable relationships with clients. My ability to communicate effectively with diverse stakeholders has been instrumental in achieving team goals and enhancing customer satisfaction.

Experience

Work history, roles, and key accomplishments

AC

Process Associate

Accenture

May 2022 - Jan 2025 (2 years 8 months)

As a Process Associate at Accenture, I worked on data reconciliation and billing processes related to insurance claims. My role involved query resolution, fraud investigation projects, and ensuring timely reporting in accordance with client SLAs. I also took the initiative to engage my team through activities and manage team login statuses.

ES

Customer Service Representative

Eureka Outsourcing Services

Jan 2021 - Jul 2021 (6 months)

In my role as a Customer Service Representative, I assisted customers by answering their queries, providing product knowledge, and maintaining records of interactions. I focused on building sustainable relationships and meeting sales targets while ensuring adherence to communication procedures.

Education

Degrees, certifications, and relevant coursework

SC

Sant Gadge Maharaj College of Commerce

Bachelor of Commerce, Commerce

2017 - 2020

Grade: 7.35 SGPI

Activities and societies: Became Class Representative in the College on account of extracurricular activities.

Completed a Bachelor of Commerce degree with a focus on financial principles and practices. Developed strong analytical skills and gained knowledge in various aspects of commerce, including accounting, finance, and business management.

Tech stack

Software and tools used professionally

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Pragati User - Process Associate - Accenture | Himalayas