Pragati User
@pragatiuser
Process Associate skilled in data reconciliation and customer service.
What I'm looking for
I am a dedicated Process Associate with experience in claims management and customer service. At Accenture, I have honed my skills in data reconciliation, billing processes, and fraud investigation, ensuring accuracy and timely resolution of client queries. My proactive approach has led to recognition for generating insights and recommendations that enhance operational efficiency.
With a Bachelor’s degree in Commerce and certifications in Financial Modelling and Investment Banking, I possess a strong analytical background. I thrive in fast-paced environments and excel in building sustainable relationships with clients. My ability to communicate effectively with diverse stakeholders has been instrumental in achieving team goals and enhancing customer satisfaction.
Experience
Work history, roles, and key accomplishments
Process Associate
Accenture
May 2022 - Jan 2025 (2 years 8 months)
As a Process Associate at Accenture, I worked on data reconciliation and billing processes related to insurance claims. My role involved query resolution, fraud investigation projects, and ensuring timely reporting in accordance with client SLAs. I also took the initiative to engage my team through activities and manage team login statuses.
Marketing Manager & Specialist
TheWallStreet
Feb 2023 - Jul 2023 (5 months)
As a Marketing Manager & Specialist, I performed company valuations using various approaches and built fully integrated financial models. My work included competitive benchmarking, industry analysis, and creating pitch books for potential investors.
Customer Service Representative
Eureka Outsourcing Services
Jan 2021 - Jul 2021 (6 months)
In my role as a Customer Service Representative, I assisted customers by answering their queries, providing product knowledge, and maintaining records of interactions. I focused on building sustainable relationships and meeting sales targets while ensuring adherence to communication procedures.
Education
Degrees, certifications, and relevant coursework
Sant Gadge Maharaj College of Commerce
Bachelor of Commerce, Commerce
2017 - 2020
Grade: 7.35 SGPI
Activities and societies: Became Class Representative in the College on account of extracurricular activities.
Completed a Bachelor of Commerce degree with a focus on financial principles and practices. Developed strong analytical skills and gained knowledge in various aspects of commerce, including accounting, finance, and business management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Pragati?
You can contact Pragati and 90k+ other talented remote workers on Himalayas.
Message PragatiFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
