HARSH MEENA

I’m a results-driven Customer Support Professional with 2+ years of experience delivering exceptional service, resolving customer issues, and driving business outcomes. In my roles, I focus on first contact resolution, professional escalation handling, and accurate CRM documentation to keep SLAs and customer satisfaction on track.

I’ve consistently achieved around 80% of monthly incentive targets through upselling and cross-selling, while maintaining strong schedule adherence, productivity, and quality. I’m also experienced in investigating fraud-related issues, meeting CSAT/FCR/QA expectations, and collaborating effectively in remote environments with a leadership mindset.