Souhaila Ait Kbaich

I’m a bilingual French–English professional who strengthens customer experiences through clear, written communication. In a remote freelance environment, I managed client requests end-to-end while staying highly organized with every detail, update, and follow-up.

In my freelance work as a Technical Fashion Designer, I handled revisions, complaints, and timely follow-ups with professionalism and clarity. I resolved client issues by identifying the real problem and proposing effective solutions, while keeping service quality consistent across multiple concurrent projects.

I rely on structured documentation and strong process habits to keep everything moving—organizing project files, documentation, and client information using digital tools. I provided clear written updates on project status and deliverables, and I respected timelines even when priorities shifted.

I’m currently completing a HubSpot CRM certificate, and I’m comfortable working across common business tools like Google Workspace, email platforms, Microsoft Office, Zoom, and cloud storage tools. I’m actively seeking a back-office or customer support role where quality, clarity, and customer satisfaction are priorities, and where my problem-solving and attention to detail can create real impact.