Looking for a job

Fatima Zahrae benouri

@fatimazahraebenouri

Customer support specialist handling home furnishings after-sales service, resolving customer cases and documenting them in Salesforce.

Morocco

Message

What I'm looking for

I’m interested in applying my customer service and content review experience to AI data annotation, content evaluation, and quality assurance. I’m available for remote freelance projects and willing to complete project-specific training and assessments.

I handled front-office and back-office customer inquiries and service requests by phone and email, including after-sales support for home furnishings. I scheduled technical interventions and appointments based on customer needs and available service slots.

I used Salesforce CRM to document interactions, maintain case records, and write reports. I resolved most cases independently and escalated complex or technical issues to the appropriate support teams.

Experience

Work history, roles, and key accomplishments

Bilingual Customer Service Agent

Front Office & Back Office

Handled customer inquiries and service requests in French and English via phone and email. Managed cases, documented interactions in Salesforce CRM, and prepared detailed reports.

Salesforce Customer Service Case Management Data Entry Documentation French English Microsoft Word Excel

Customer Service & After-Sales Support

Customer Service Experience

Provided front-office and back-office customer support via phone and email, managing after-sales service requests for home furnishings. Scheduled technical interventions, documented cases in Salesforce, and resolved customer issues independently while escalating complex cases as needed.