Khadija elmodne

I’m a bilingual, tech-savvy customer service professional with hands-on experience supporting customers through English live-chat and Arabic digital inquiries. I’m especially strong at managing multiple chats at once while keeping responses clear, professional, and customer-focused.

In my customer service roles, I’ve handled order tracking, sizing, and product inquiries, adapting communication in Modern Standard Arabic and regional dialects. I also use AI tools to streamline response workflows, helping raise daily inquiry resolution rates.

I’m trained to defuse tense situations through written communication. When customers escalate, I apply active listening and conflict resolution to turn negative experiences into positive outcomes while maintaining speed and accuracy.

I’m fully equipped for remote work with a dedicated home office setup, reliable high-speed connectivity, and advanced proficiency with productivity tools. I work confidently with Google Workspace, Slack, and live chat software to support customers consistently and efficiently.