Sophoy Green

As a Coffee Specialist, I educate customers on coffee types and intensity levels, process orders via chat, and troubleshoot website issues. I also provide support through video calls and outbound calls for defective coffee machines.

Conducted outbound calls to prospective students inquiring about programs, connecting them with faculties for enrollment processing, including tuition and other inquiries.

Handled inbound calls as a Resident Care Representative, created maintenance work orders, processed payments, and followed up with the maintenance team. Managed SMS/CHAT and emails, ensuring customer issues were resolved efficiently.

As a Flag Worker, I directed traffic from mining pits to prevent accidents and oversaw heavy machinery and trucks transporting bauxite. I ensured a safe environment by coordinating water trucks to reduce dust.

Directed traffic at mining pits to prevent accidents, managed heavy machinery and trucks transporting bauxite, and ensured timely watering of roads to minimize dust hazards.

In my voluntary role as a Receptionist, I updated deceased records, submitted them to the Parish Council, and managed inbound calls, providing follow-ups with families of the deceased.

Updated deceased records for submission to the Parish Council, managed inbound calls, and followed up with family members of the deceased.

In my voluntary role as a Receptionist, I updated deceased records for submission to the Parish Council and managed inbound calls, following up with families of the deceased.

Grade: 7.6 points

Completed a Nano Diploma in Commerce focusing on Cryptocurrency, Sharing Economy, Introduction to Finance, and Digital Marketing.