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@sophoygreen
Dedicated customer service specialist with strong communication skills.
I am a dedicated and open-minded individual with a strong commitment to providing exceptional customer service. My experience as a Coffee Specialist at Concentrix TM has equipped me with the skills to educate customers about coffee products and assist them with their orders through chat and video calls. I take pride in my ability to troubleshoot issues and offer effective solutions, ensuring a seamless customer experience.
In addition to my role at Concentrix, I have gained valuable experience as a Resident Care Representative at The Office Gurus, where I managed inbound calls and created work orders for maintenance. My ability to handle multiple communication channels, including chat and email, has allowed me to resolve customer issues efficiently and maintain high satisfaction levels. I also have experience in admissions support, where I connected prospective students with the university's faculties.
With a background in Criminal Justice and a Nano Diploma in Commerce, I possess a diverse skill set that includes strong computer literacy, public speaking, and interpersonal skills. I am passionate about contributing to an organization where I can leverage my abilities to make a positive impact.
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Work history, roles, and key accomplishments
Concentrix TM
Oct 2022 - Dec 2023 (1 year 2 months)
As a Coffee Specialist, I educate customers on coffee types and intensity levels, process orders via chat, and troubleshoot website issues. I also provide support through video calls and outbound calls for defective coffee machines.
Full Sail University
Jun 2022 - Nov 2022 (5 months)
Conducted outbound calls to prospective students inquiring about programs, connecting them with faculties for enrollment processing, including tuition and other inquiries.
The Office Gurus
May 2022 - Nov 2022 (6 months)
Handled inbound calls as a Resident Care Representative, created maintenance work orders, processed payments, and followed up with the maintenance team. Managed SMS/CHAT and emails, ensuring customer issues were resolved efficiently.
Noranda Bauxite Company
Jun 2019 - May 2020 (11 months)
As a Flag Worker, I directed traffic from mining pits to prevent accidents and oversaw heavy machinery and trucks transporting bauxite. I ensured a safe environment by coordinating water trucks to reduce dust.
Noranda Bauxite Company
Jun 2018 - May 2020 (1 year 11 months)
Directed traffic at mining pits to prevent accidents, managed heavy machinery and trucks transporting bauxite, and ensured timely watering of roads to minimize dust hazards.
Cumming Funeral Home
Sep 2018 - Sep 2018 (0 months)
In my voluntary role as a Receptionist, I updated deceased records, submitted them to the Parish Council, and managed inbound calls, providing follow-ups with families of the deceased.
Cumming Funeral Home
May 2018 - Aug 2018 (3 months)
Updated deceased records for submission to the Parish Council, managed inbound calls, and followed up with family members of the deceased.
Cumming Funeral Home
Aug 2018 - Aug 2018 (0 months)
In my voluntary role as a Receptionist, I updated deceased records for submission to the Parish Council and managed inbound calls, following up with families of the deceased.
Degrees, certifications, and relevant coursework
Nano Diploma, Commerce
2021 - 2021
Grade: 7.6 points
Completed a Nano Diploma in Commerce focusing on Cryptocurrency, Sharing Economy, Introduction to Finance, and Digital Marketing.
Associate Degree, Criminal Justice
2018 - 2021
High School Diploma
2013 - 2018
Software and tools used professionally
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