Open to opportunities

Krishna Sherliy

@krishnasherliy

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Customer Service Specialist focused on timely support, troubleshooting, and customer satisfaction.

Jamaica

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What I'm looking for

I’m looking for a customer-focused role where I can handle inquiries quickly, troubleshoot problems, and improve day-to-day operations. I enjoy structured quality work and communicating findings that help teams serve customers better.

I’m a Customer Service Specialist who delivers timely, professional support through phone, email, and live chat. I help customers place orders, track shipments, resolve delivery issues, and provide accurate medication usage information and pharmacy services.

Before my current role, I worked as a Customer Service Advocate where I addressed inquiries quickly and processed work orders for installations, disconnects, and service changes. I also provided technical support for product-related questions to protect customer satisfaction.

I’ve built strong operations and quality instincts through experience as an Operations Supervisor and a Recruiting Admin Quality Evaluator, including supervising daily workflows, coordinating cross-functional teams, and conducting quality audits with findings shared for action planning. I bring reliable time management, trend tracking, troubleshooting ability, and clear communication to help teams exceed goals.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

Foreign Venture Group (FVG)

Jan 2026 - Present (6 months)

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. Assist with orders, shipment tracking, delivery issue resolution, and provide medication usage and pharmacy service information.

Customer Service Live Chat Support Order Processing Shipment Tracking Delivery Issue Resolution

Customer Service Advocate

Global Continuum Solutions

Jun 2025 - Oct 2025 (4 months)

Address customer inquiries via email, phone, and live chat with timely responses. Process work orders for installations, disconnects, and service changes, and provide technical support for product-related questions.

Customer Service Phone Support Email Support Live Chat Support Work Orders Installation Disconnections Technical Support Troubleshooting Customer Satisfaction

Recruiting Admin Quality Evaluator

Advanced Call Center Technologies (A.C.T.)

Jan 2025 - May 2025 (4 months)

Conduct regular quality audits to ensure compliance with standards. Present audit findings to management for review and action planning.

Quality Audits & Compliance Quality Evaluation Reporting Presentation

Operations Supervisor

Advance Call Center Technologies (A.C.T.)

Jul 2024 - Jan 2025 (6 months)

Coordinate with cross-functional teams to optimize operational processes and improve efficiency. Supervise daily operations to ensure smooth workflow and efficient resource utilization.

Operational Efficiency Cross functional Coordination Team Supervision Workflow Management

Customer Service Advocate

Advance Call Center Technologies (A.C.T.)

Sep 2023 - Jul 2024 (10 months)

Provide accurate information about products and services to customers. Assist customers in navigating the company website or application during support interactions.

Customer Service Customer Support Troubleshooting

In-house Sales Assistant

Nation's Choice

Feb 2023 - Sep 2023 (7 months)

Report sales transactions and expenses accurately. Exceed sales objectives to capture new leads and customers.

Sales Reporting Expense Reporting Lead Generation Sales Target Achievement Customer Acquisition

Office Assistant

Municipal Corporation

Aug 2022 - Dec 2022 (4 months)

Assist staff with resources and paperwork to complete assignments. Organize and maintain office files for easy retrieval.

Administrative Support Office Filing File Organization

Education

Degrees, certifications, and relevant coursework

Ocho Rios High School

High School Diploma, Architecture & Science

Earned a High School Diploma with a focus in Architecture & Science. Completed CSEC subjects including Mathematics, English, Physics, Biology, Integrated Science, Technical Drawing, Social Studies, and Building & Industrial Technology.