louise rabussier
@louiserabussier
I’m passionate about bridging the gap between customers and internal teams—turning feedback into product improvements, resolving challenges...
What I'm looking for
I have always been working in jobs solution oriented and with customer satisfaction as it heart.
From hospitality to sales, I am always pro-actively focusing on improving process, collecting feedback and implementing the best solution for clients.
Experience
Work history, roles, and key accomplishments
Senior Customer Success Manager
Loomly
Oct 2021 - Present (4 years)
Serve as trusted advisor to Product, Operations and Marketing teams influencing product decisions; maintained a 95% CSAT by resolving high-impact issues and led initiatives that reduced churn and improved enterprise adoption.
Sales & Financial Advisor
Interval International
Nov 2017 - Mar 2020 (2 years 4 months)
Managed the French-speaking North American market, built lasting client relationships, handled customer service communications, and drove upsell opportunities on a commission basis.
Sales Coordinator
Kerzner
May 2016 - May 2017 (1 year)
Developed and maintained relationships with luxury tour operators, travel agents and partners across UK/Europe, managed sales communications, competitive rate analysis and supported sales/marketing documentation.
Education
Degrees, certifications, and relevant coursework
Napier University
Master of Science, International Tourism
2009 - 2011
Completed an MSc in International Tourism Management at Napier University focusing on international tourism strategy and management.
La Sorbonne (Université Paris Cité)
Licence, Langues et Civilisations Anglo-Américaines
Completed a Licence in Langues et Civilisations Anglo-Américaines focusing on English language and Anglo-American cultures.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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