Open to opportunities

louise rabussier

@louiserabussier

I’m passionate about bridging the gap between customers and internal teams—turning feedback into product improvements, resolving challenges...

France

Message

What I'm looking for

I seek a senior customer-success role where I can drive adoption and retention, mentor teams, influence product through customer advocacy, and deliver measurable ARR growth in a collaborative, cross-functional environment.

I have always been working in jobs solution oriented and with customer satisfaction as it heart.
From hospitality to sales, I am always pro-actively focusing on improving process, collecting feedback and implementing the best solution for clients.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Success Manager

Current

Loomly

Oct 2021 - Present (4 years)

Serve as trusted advisor to Product, Operations and Marketing teams influencing product decisions; maintained a 95% CSAT by resolving high-impact issues and led initiatives that reduced churn and improved enterprise adoption.

Customer Success Account Management Onboarding Coaching Customer Training CSAT

Sales & Financial Advisor

Interval International

Nov 2017 - Mar 2020 (2 years 4 months)

Managed the French-speaking North American market, built lasting client relationships, handled customer service communications, and drove upsell opportunities on a commission basis.

Client Relations Sales Upselling Customer Service Account Management Email Support Market Development

Sales Coordinator

Kerzner

May 2016 - May 2017 (1 year)

Developed and maintained relationships with luxury tour operators, travel agents and partners across UK/Europe, managed sales communications, competitive rate analysis and supported sales/marketing documentation.