Sophie Jgarkava
@sophiejgarkava
I lead luxury hotel and resort openings, operations, revenue, and guest experience.
What I'm looking for
I'm leading the pre-opening and operational launch of KASS LAND Diamond Resort in Tsalka, bringing together Tsalka Canyon, 62 chalets, a boutique hotel, visitor attractions, and multiple dining venues.
Across Kass Land, Marriott International, and Boutique Museum Hotel Orbeliani, I've built operating systems, led recruitment and training, developed sales, pricing, and distribution strategies, and managed P&L performance. My work has reduced operating costs by 12%, improved guest satisfaction by 25%, and cut inventory waste and costs by $30K.
I've also directed multi-property hospitality operations at KMS Georgia and managed two Gudauri hotels totaling 187 rooms. I bring hands-on experience in pre-openings, construction coordination, brand compliance, budgeting, stakeholder partnerships, and service recovery.
I lead teams to create high-quality guest experiences while aligning operational goals with ownership objectives. I value data-backed decisions, strong employee relations, disciplined financial management, and hospitality standards that earn lasting recognition.
Experience
Work history, roles, and key accomplishments
Pre-Opening General Manager
Kass Land Diamond Resort
Jan 2024 - Present (2 years 7 months)
Lead the pre-opening and operational launch of KASS LAND Diamond Resort, overseeing daily resort operations, fostering stakeholder relationships, and driving sales and marketing efforts.
Directed operations for a 150-room property, ensuring brand compliance, driving pre-opening initiatives, and implementing revenue-maximizing strategies.
General Manager
Kass Land
Nov 2021 - Mar 2022 (4 months)
Led pre-opening operations for a luxury resort, overseeing construction, managing budgets, and recruiting and training local staff.
General Manager
Museum LLC
Jan 2017 - Nov 2021 (4 years 10 months)
Headed a 46-room hotel with two dining outlets and a conference center, streamlining operations and driving financial performance.
Deputy Director
Key Management Solutions Georgia
Apr 2015 - Jan 2017 (1 year 9 months)
Led multi-property operations as Cluster General Manager, developed operational procedures, and provided pre-opening consulting and HR management services.
Oversaw operations of two hotels totaling 187 rooms, managed budgets, and led the pre-opening phase of Alpina Hotel.
Front Desk Supervisor
Thistle Hotels
Supervised front desk operations, ensuring efficient guest services and team coordination at The Tower Hotel Guoman.
Night Auditor
Thistle Hotels
Performed night audit duties, balancing financial transactions and preparing reports at The Tower Hotel Guoman.
Shift Leader
Thistle Hotels
Led shifts and coordinated staff activities to ensure smooth hotel operations at The Tower Hotel Guoman.
Duty Manager
Starwood Hotels & Resorts Worldwide Inc.
Managed daily hotel operations and ensured guest satisfaction at Sheraton Doha Resort & Convention Hotel.
Night Manager
Thistle Hotels
Oversaw night operations at The Tower Hotel Guoman, ensuring safety and guest satisfaction.
Education
Degrees, certifications, and relevant coursework
King's College London
Master of Business Administration, Further Education Management
Pursued a Master of Business Administration with a focus on Further Education Management.
I. Chavchavadze Language & Culture University
Master of Science, Socio-Linguistic Aspects of Business Terminology
Earned a Master of Science degree focusing on socio-linguistic aspects of business terminology.
Ivane Javakhishvili Tbilisi State University
Bachelor of Science, Philology
Completed a Bachelor of Science in Philology with a major in English.
Nassau Community College
Certificate, Communication Art
Earned a certificate in Communication Art with a focus on public speaking.
Nassau Community College
Certificate, Business
Completed a Master Class certificate in Introduction to Business.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
kassland.com/enJob categories
Skills
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