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Tamar Meladze

@tamarmeladze

Senior Reservations Agent at Le Meridien Batumi, Marriott International, optimizing room occupancy and revenue through reservation strategies.

Georgia

Message

At Le Meridien Batumi - Marriott International, I currently work as a Senior Reservations Agent, using advanced reservation strategies to optimize room occupancy and revenue.

I manage high-volume inquiries and complex booking modifications, and mentor junior agents to enhance team performance and service quality.

Previously, I worked as a Service Manager and Digital Consultant at TBC Bank. I oversaw branch operations and supported clients adopting digital banking solutions.

My experience also includes customer support for digital platforms at Liberty Bank, logistics operations at MGL Logistic Group, and administrative support at Maritime Transport Agency Of Georgia.

Experience

Work history, roles, and key accomplishments

Current

Senior Reservations Agent

Current

Le Meridien Batumi - Marriott International

Jul 2024 - Present (2 years 3 months)

Spearheaded advanced reservation strategies to optimize room occupancy and revenue. Mentored junior agents, enhancing team performance and service quality.

Opera Property Management System Microsoft Office Outlook Marriott Global Source (MGS)Marriott GXP CTAC Fiat Customer Service Problem Solving Attention To Detail Multitasking

Reservations Agent

Le Meridien Batumi - Marriott International

Jun 2022 - Jul 2024 (2 years 1 month)

Facilitated seamless booking processes for a diverse international clientele. Addressed guest needs and resolved issues promptly to ensure satisfaction.

Opera Property Management System Microsoft Office Outlook Marriott Global Source (MGS)Marriott GXP CTAC Fiat Customer Service Problem Solving Attention To Detail Multitasking

Service Manager

TBC Bank

Jan 2022 - May 2022 (4 months)

Oversaw daily branch operations, ensuring efficient service delivery. Supervised a team of customer service representatives, fostering a positive work environment.

Customer Service Team Leadership Operational Efficiency Problem Solving

Digital Consultant

TBC Bank

Jul 2021 - Jan 2022 (6 months)

Guided clients in adopting digital banking solutions, increasing platform utilization. Provided technical support and training on online banking services.

Digital Banking Customer Support Training Customer Feedback Analysis

Status Manager

MGL Logistic Group

Jul 2019 - Sep 2019 (2 months)

Monitored and managed the status of logistical operations to ensure timely delivery. Coordinated with internal teams and external partners to resolve operational bottlenecks.

Logistics Coordination Record keeping Problem Solving

Digital Consultant

Liberty Bank

Nov 2018 - Feb 2019 (3 months)

Assisted customers in navigating and utilizing the bank's digital platforms. Promoted digital services and provided consultations to enhance customer engagement.

Digital Banking Customer Engagement Consultation Problem Solving

Administrative Assistant

Maritime Transport Agency Of Georgia

Dec 2017 - Aug 2018 (8 months)

Provided comprehensive administrative support to agency operations. Managed correspondence, organized files, and scheduled appointments.

Administrative Support Correspondence Management File Organization Scheduling

Education

Degrees, certifications, and relevant coursework

Tbilisi School of Communication

IT Project Management Certificate, IT Project Management

2024 - 2024

Completed the IT Project Management Certificate.

Smart Academy

Microsoft Excel Express Certificate, Microsoft Excel

2023 - 2023

Completed the Microsoft Excel Express Certificate.

Yale University

Introduction to Psychology, Psychology

2022 - 2022

Completed the Introduction to Psychology course via Coursera.

Yale University

Managing Emotions in Times of Uncertainty, Emotional Management

2022 - 2022

Completed the Managing Emotions in Times of Uncertainty course via Coursera.

Batumi State Maritime Academy

Bachelor's Degree, Business & Management

2014 - 2018

Completed a Bachelor's Degree in Business & Management, with coursework in Business Administration and Management principles, and academic projects focused on business strategy and operational management.