Open to opportunities

Sophie Capron

@sophiecapron

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Bilingual client relations and technical support coordinator.

France

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What I'm looking for

I am looking for a role that values collaboration and innovation, where I can apply my skills in client relations and data science to drive impactful projects.

With a diverse background in healthcare and management, I have held key roles in client relations, team coordination, and technical support. My experience has equipped me with a strong service culture, rigorous management of requests, and excellent interpersonal skills. I am passionate about optimizing business tools and processes, particularly in the medical sector.

Since 2020, I have been the Head of Accommodation at Les Aubergistes Lyonnais, where I have successfully automated processes and provided operational support. My responsibilities include training management, developing job descriptions, and overseeing the certification process for the Écolabel ClefVerte across three establishments. I am also proficient in managing and updating hotel management software and CRM systems.

In addition to my professional experience, I am currently pursuing a Master's degree in Data Science an Engineering. I am eager to leverage my skills in data science and project management, particularly in roles that allow me to combine my technical expertise with my passion for client relations.

Experience

Work history, roles, and key accomplishments

Current

Responsable hébergement

Current

Les Aubergistes Lyonnais

Jan 2020 - Present (5 years 6 months)

Managed administrative tasks including accounting, scheduling, and payroll. Developed pricing strategies, commercial approaches, and market positioning. Coordinated and monitored Ecolabel ClefVerte certification across three establishments.

Administrative Management Accounting Scheduling Payroll Pricing Strategy Commercial Strategy Positioning)Hotel Software (PMS)CRM Administration Ecolabel Certification

Réceptionniste polyvalente

Hôtellerie Ecosse, Angleterre, Lyon

Jan 2018 - Jan 2020 (2 years)

Performed night audit, reception, and first reception duties. Gained multiple experiences in permanent and extra contracts.

Night Audit Customer Service Hotel Operations

Docteur en médecine vétérinaire

Médecine vétérinaire Lyon

Jan 2016 - Jan 2018 (2 years)

Worked as a veterinary consultant in a private clinic. Provided urgent veterinary care at home and in a hospital center.

Urgent Care Animal Health Patient Management

Remplaçant Stagiaire - gestion de projet

Kynetec

Jan 2016 - Jan 2016 (0 months)

Collected data, conducted surveys, and developed for Panelvet, a management software for veterinary clinics. Gained experience in project management as an intern.

Data Collection Survey Design Software Development Project Management Panelvet

Education

Degrees, certifications, and relevant coursework

JEDHA

Concepteur - développeur en Data Science, Data Science

Completed a comprehensive program focused on data science, covering various aspects of conception and development in the field. Acquired skills essential for building and deploying data-driven solutions.

Institut d'Administration des Entreprises Lyon

Master II Management et Communication, Management et Communication

Pursued advanced studies in management and communication, gaining expertise in strategic planning and effective communication techniques. Developed a strong understanding of business administration principles.

Vetagro-Sup Campus Vétérinaire de Lyon

Diplôme d'Etudes Fondamentales Vétérinaires, Médecine vétérinaire

Undertook foundational studies in veterinary medicine, building a strong base in animal health and care. This program provided essential knowledge and skills for a career in veterinary practice.

Lycée du Parc

Classe préparatoire BCPST, Sciences

Completed a preparatory class for admission to veterinary schools, focusing on biology, chemistry, physics, and earth sciences. Successfully gained admission to the competitive veterinary school entrance exam.