SLSeif Lesbat
@seiflesbat
Experienced project manager with a strong background in customer support.
FranceWhat I'm looking for
I am an experienced professional with a robust background in customer support and project management. My journey began with a Bachelor's degree in Electrical and Electronics Engineering, followed by a Master's in Clinical Pharmacy. I have honed my skills in various roles, particularly in remote settings, where I excel in delivering high-quality results.
In my recent position as a Project Manager Assistant, I effectively managed project timelines and deliverables, ensuring that client goals were met on time and within budget. My experience at E-commerce Pharmacy allowed me to increase sales conversion rates significantly, while my role at Bouygues Telecom involved installing and maintaining fiber optic systems, achieving impressive uptime and customer satisfaction rates.
With a strong command of project management tools and a passion for effective communication, I thrive in collaborative environments. I am eager to leverage my skills and experiences to contribute to a dynamic team that values innovation and excellence.
Experience
Work history, roles, and key accomplishments
Remote Customer Support Specialist
TechConnect France
Jan 2023 - Present (2 years 4 months)
Managed content creation, SEO optimization, and social media engagement for various clients. Increased engagement on Instagram and Twitter by 40% through targeted content. Collaborated with clients to develop editorial calendars and create blog posts, articles, and multimedia content.
Remote Customer Support Specialist
TechConnect France
Jan 2023 - Present (2 years 4 months)
Managed content creation, SEO optimization, and social media engagement for various clients. Increased engagement on Instagram and Twitter by 40% through targeted content. Collaborated with clients to develop editorial calendars and create blog posts, articles, and multimedia content.
Project Manager Assistant
Innovative Solutions Group
Mar 2023 - Jun 2023 (3 months)
Assisted in managing project timelines, deliverables, and team communications. Collaborated with clients to ensure project goals were met on time and within budget. Utilized project management tools like Trello, Asana, and Slack for tracking progress and communication.
Project Manager Assistant
Innovative Solutions Group
Mar 2023 - Jun 2023 (3 months)
Assisted in managing project timelines, deliverables, and team communications. Worked with clients to ensure project goals were met on time and within budget. Utilized project management tools like Trello, Asana, and Slack to track progress and maintain smooth communication.
Fiber Optic Technician
Bouygues Telecom
Feb 2022 - Oct 2022 (8 months)
Successfully installed and maintained over 50 fiber optic systems, ensuring 99.5% uptime. Streamlined processes, reducing service downtime by 20%, improving efficiency and customer satisfaction.
Fiber Optic Technician
Bouygues Telecom
Feb 2022 - Oct 2022 (8 months)
Successfully installed and maintained over 50 fiber optic systems, ensuring 99.5% uptime. Streamlined processes, reducing service downtime by 20%, improving efficiency and customer satisfaction.
Customer Service Representative
E-commerce Pharmacy
Jan 2018 - Dec 2018 (11 months)
Increased sales conversion rate by 20% through effective communication strategies. Resolved customer issues efficiently, achieving a 90% satisfaction rate.
Customer Service Representative
E-commerce Pharmacy
Jan 2018 - Dec 2018 (11 months)
Increased sales conversion rate by 20% through effective communication strategies. Resolved customer issues efficiently, achieving a 90% satisfaction rate.
Education
Degrees, certifications, and relevant coursework
Dnipro Medical University
Master’s Degree, Clinical Pharmacy
Activities and societies: Relevant Coursework: Drug Design and Development certificate, COVID-19 Contact Tracing certificate.
Pursued a Master's degree specializing in Clinical Pharmacy. Relevant coursework included Drug Design and Development and COVID-19 Contact Tracing.
Dnipro Medical University
Master’s Degree in Clinical Pharmacy, Clinical Pharmacy
Completed a Master's program focusing on clinical pharmacy practices. Relevant coursework included drug design and development, and COVID-19 contact tracing.
Annaba University
Bachelor’s in Electrical and Electronics Engineering, Electrical and Electronics Engineering
Studied core principles of electrical engineering and electronics. Gained knowledge in circuit design, power systems, and electronic devices.
Annaba University
Bachelor’s, Electrical and Electronics Engineering
Completed a Bachelor's degree program focused on Electrical and Electronics Engineering. Studied core concepts and principles in the field.
Availability
Location
FranceAuthorized to work in
Job categories
Interested in hiring Seif?
You can contact Seif and 90k+ other talented remote workers on Himalayas.
Message SeifFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
