Oriane Darcissac

As a seasoned Senior Customer Care Engineer, I leverage my expertise in team development and process optimization to drive efficient, user-centered solutions. With a strong background in SQL and UX/UI development, I excel in ensuring smooth coordination between teams to achieve performance and customer satisfaction objectives.

Throughout my career, I have demonstrated a passion for coaching and supporting teams, contributing to skills development, and driving continuous improvement. My experience in international recruitment, alignment of practices with company objectives, and international coordination has equipped me with a unique ability to guarantee cohesion and technical uniformity.

With a strong foundation in technical communication and application support, I am well-versed in managing and resolving complex issues, collaborating with developers, and creating and updating documentation. My proficiency in SQL queries, incident follow-up, and priority management enables me to excel in fast-paced environments.