Ruth Seka

I am a dynamic and results-oriented professional with over five years of experience in customer service, healthcare technology, and project management. My career has been marked by a commitment to enhancing operational efficiency through innovative solutions and strong client relationship management. I have a proven track record of achieving measurable outcomes, including a 25% improvement in patient satisfaction and a 10% increase in customer retention. Bilingual in French and English, I possess excellent analytical, communication, and leadership skills.

During my internship at Azalea Health, I managed patient appointments using their EHR system, which optimized scheduling efficiency and significantly improved patient satisfaction. My role involved conducting comprehensive data analysis to uncover actionable insights that enabled management to tailor personalized care strategies. Additionally, I developed data extraction procedures that contributed to a 30% increase in decision-making efficiency. In my current role at Americas Mart, I spearhead IT projects that enhance system efficiency and maintain a high customer satisfaction rate through effective communication and service delivery.