Open to opportunities

Sophie Bonome

@sophiebonome

I am a dedicated veterinary client service representative providing compassionate client support and administrative excellence.

United States

Message

What I'm looking for

I’m seeking a client-facing role in a collaborative veterinary practice where I can apply organizational, communication, and veterinary software skills, support clinical teams, manage scheduling/billing, and grow into expanded administrative or inventory/pharmacy responsibilities.

I am a dedicated veterinary client service representative with over four years of experience providing compassionate client support, scheduling, billing, and front-desk operations in busy clinics.

I consistently delivered high-quality client interactions—recognized with a CSR Call Award—and maintain accurate patient records using Cornerstone, AllyDVM, and Vetcove. I manage inventory and online pharmacy workflows, process prescriptions and insurance claims, and support clinical teams with clear communication.

I thrive in fast-paced environments, balancing multitasking with attention to detail and problem-solving to ensure pets and owners receive timely care. I’m eager to contribute organizational leadership and dependable client service to a well-established veterinary practice.

Experience

Work history, roles, and key accomplishments

Current

Client Service Representative

Current

Shores Animal Hospital

Nov 2023 - Present (1 year 9 months)

Manage front-desk operations including greeting clients, scheduling appointments, maintaining patient records, and processing payments while coordinating with veterinary staff and managing inventory to ensure timely patient care.

Customer Service Appointment Management Cornerstone ALLYDVM Vetcove Billing Insurance Claims Inventory Management Microsoft Office

Barn Crew

Patterson and Smith Equine Hospital

May 2023 - Nov 2023 (6 months)

Provided daily care for equine patients including feeding, grooming, stall maintenance, monitoring health, and assisting with basic first aid and horse transport to maintain barn safety and operational efficiency.

Stall Maintenance Teamwork Facility Safety

Veterinary Receptionist

Haile Plantation Animal Clinic

Dec 2021 - Apr 2023 (1 year 4 months)

Operated front-desk functions by managing phone lines and appointments, maintaining patient records, processing payments, and providing administrative support to improve client experience and clinic workflow.