Open to opportunities

Morgan Fullerton

@morganfullerton

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Veterinary client care professional who delivers calm, accurate support and exceptional customer service.

United States

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What I'm looking for

I’m looking for a long-term role where I can support clients and patients with excellent service, accurate scheduling, and reliable administrative work. I want a dynamic team that values professionalism, growth, and animal care.

I’m a dedicated veterinary client care professional with a strong work ethic and a passion for animal care, customer service, and continuous growth. I enjoy being the steady point of contact for clients while helping veterinary teams run efficiently.

In my recent roles, I provided client support for cornerstone and Avimark systems—answering calls, scheduling appointments, and relaying messages to veterinary staff. I handled patient check-ins, discharges, and payments, including payables/receivables, and supported clients through email and inquiries.

Earlier experience strengthened my ability to manage high-volume front-desk workflows: multi-line phone handling, appointment scheduling, prescription coordination, and medical record requests. I also maintained accurate medical records, managed insurance and pre-admission paperwork, and ensured timely follow-ups.

Beyond veterinary settings, I’ve built proven service skills through hospitality and animal care work, including training and conflict resolution in fast-paced environments. I bring adaptable organization, teamwork, and a detail-focused approach to every day—because clients and patients deserve it.

Experience

Work history, roles, and key accomplishments

Client Care Representative

Heart Hwood Veterinary Hospital

Dec 2020 - Oct 2022 (1 year 10 months)

Provided client support for Cornerstone and Avimark, answering calls, scheduling appointments, and relaying messages to veterinary staff. Managed patient check-ins, discharges, and payments and assisted with email and client inquiries.

client support Appointment Management Cornerstone AVImark Multi Line Phone Systems Patient Check In Payments Processing Medical Administrative Support

Receptionist

Alder Creek Veterinary Clinic

Jun 2020 - Dec 2020 (6 months)

Handled front-desk reception, including multi-line phone answering and appointment scheduling. Managed financial transactions, coordinated prescriptions, and fulfilled medical record requests.

Front Desk Reception Appointment Management Prescription Coordination Client Communication

Client Care Coordinator

The Pet Doctor

Apr 2017 - Oct 2018 (1 year 6 months)

Scheduled appointments and registered patients while managing insurance and pre-admission paperwork. Maintained accurate medical records and supported check-ins, patient charting, and phone-based follow-ups.

Appointment Management Patient Registration Pre Admission Patient Charting Phone Communication

Crew Trainer

McDonald's

May 2016 - Apr 2017 (11 months)

Delivered quality service and resolved customer conflicts in a fast-paced environment. Trained new employees and monitored cleanliness and food safety standards.

Customer Service Conflict Resolution Team Leadership Food Safety Compliance Fast Paced Environment

Kennel Attendant

Canyon Pet Lodge

Oct 2015 - Apr 2016 (6 months)

Cared for dogs of all sizes and temperaments while managing kennel sanitation and boarding schedules. Safely handled up to 80 dogs per shift.

Animal Care Kennel Sanitation Boarding Schedule Management Temperament Handling Daily Kennel Operations

Waitress

Denny’s

Jul 2015 - Feb 2016 (7 months)

Greeted guests, took orders, and managed seating to ensure excellent customer service. Maintained service quality in a busy, high-volume setting.

Guest Service Order Taking Customer Service Teamwork

Front Counter & Prep

McDonald's

Apr 2015 - Aug 2015 (4 months)

Handled food preparation and provided customer service across front counter and drive-thru operations. Supported fast, accurate service in a high-traffic environment.

Food Preparation Front Counter Customer Service Operational Support

Janitor

Woods Janitorial

Dec 2014 - Jul 2015 (7 months)

Responsible for cleaning and sanitation in commercial spaces. Completed routine janitorial tasks to maintain clean, well-kept facilities.

Commercial Cleaning Sanitation Facility Maintenance Attention To Detail Time Management

Kennel Assistant/Dog Caretaker

Columbia Canine Cottage

May 2013 - Sep 2013 (4 months)

Managed dog bathing, care, and facility sanitation. Led client facility tours and supported client-facing communication.

Dog Bathing Kennel Sanitation Animal Handling Facility Tours Client Communication

Bathing Assistant

C&C Pet Grooming

Jun 2013 - Jul 2013 (1 month)

Assisted with dog bathing and drying while supporting grooming processes. Helped maintain clean, organized handling during grooming tasks.

Dog Bathing Dog Drying Animal Handling Sanitation Attention To Detail

Hostess/Busser/Cashier

Stuffy’s 2 Restaurant

Jul 2011 - Aug 2012 (1 year 1 month)

Provided customer service as a hostess, busser, and cashier while handling money and supporting inventory and food preparation. Helped maintain smooth service flow during busy periods.

Hospitality Hosting Bussing Support Cash Handling Food Preparation Customer Service