Morgan Fullerton
@morganfullerton
Veterinary client care professional who delivers calm, accurate support and exceptional customer service.
What I'm looking for
I’m a dedicated veterinary client care professional with a strong work ethic and a passion for animal care, customer service, and continuous growth. I enjoy being the steady point of contact for clients while helping veterinary teams run efficiently.
In my recent roles, I provided client support for cornerstone and Avimark systems—answering calls, scheduling appointments, and relaying messages to veterinary staff. I handled patient check-ins, discharges, and payments, including payables/receivables, and supported clients through email and inquiries.
Earlier experience strengthened my ability to manage high-volume front-desk workflows: multi-line phone handling, appointment scheduling, prescription coordination, and medical record requests. I also maintained accurate medical records, managed insurance and pre-admission paperwork, and ensured timely follow-ups.
Beyond veterinary settings, I’ve built proven service skills through hospitality and animal care work, including training and conflict resolution in fast-paced environments. I bring adaptable organization, teamwork, and a detail-focused approach to every day—because clients and patients deserve it.
Experience
Work history, roles, and key accomplishments
Client Care Representative
Heart Hwood Veterinary Hospital
Dec 2020 - Oct 2022 (1 year 10 months)
Provided client support for Cornerstone and Avimark, answering calls, scheduling appointments, and relaying messages to veterinary staff. Managed patient check-ins, discharges, and payments and assisted with email and client inquiries.
Receptionist
Alder Creek Veterinary Clinic
Jun 2020 - Dec 2020 (6 months)
Handled front-desk reception, including multi-line phone answering and appointment scheduling. Managed financial transactions, coordinated prescriptions, and fulfilled medical record requests.
Client Care Coordinator
The Pet Doctor
Apr 2017 - Oct 2018 (1 year 6 months)
Scheduled appointments and registered patients while managing insurance and pre-admission paperwork. Maintained accurate medical records and supported check-ins, patient charting, and phone-based follow-ups.
Crew Trainer
McDonald's
May 2016 - Apr 2017 (11 months)
Delivered quality service and resolved customer conflicts in a fast-paced environment. Trained new employees and monitored cleanliness and food safety standards.
Kennel Attendant
Canyon Pet Lodge
Oct 2015 - Apr 2016 (6 months)
Cared for dogs of all sizes and temperaments while managing kennel sanitation and boarding schedules. Safely handled up to 80 dogs per shift.
Waitress
Denny’s
Jul 2015 - Feb 2016 (7 months)
Greeted guests, took orders, and managed seating to ensure excellent customer service. Maintained service quality in a busy, high-volume setting.
Front Counter & Prep
McDonald's
Apr 2015 - Aug 2015 (4 months)
Handled food preparation and provided customer service across front counter and drive-thru operations. Supported fast, accurate service in a high-traffic environment.
Janitor
Woods Janitorial
Dec 2014 - Jul 2015 (7 months)
Responsible for cleaning and sanitation in commercial spaces. Completed routine janitorial tasks to maintain clean, well-kept facilities.
Kennel Assistant/Dog Caretaker
Columbia Canine Cottage
May 2013 - Sep 2013 (4 months)
Managed dog bathing, care, and facility sanitation. Led client facility tours and supported client-facing communication.
Bathing Assistant
C&C Pet Grooming
Jun 2013 - Jul 2013 (1 month)
Assisted with dog bathing and drying while supporting grooming processes. Helped maintain clean, organized handling during grooming tasks.
Hostess/Busser/Cashier
Stuffy’s 2 Restaurant
Jul 2011 - Aug 2012 (1 year 1 month)
Provided customer service as a hostess, busser, and cashier while handling money and supporting inventory and food preparation. Helped maintain smooth service flow during busy periods.
Education
Degrees, certifications, and relevant coursework
Centralia College
GED, GED
Earned a GED from Centralia College, completed on April 29, 2011.
Availability
Location
Authorized to work in
Job categories
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