Sophia Onwuzuligbo
@sophiaonwuzuligbo
Customer Success & Client Operations executive driving revenue and satisfaction.
NigeriaWhat I'm looking for
I am a results-driven Customer Success and Client Operations executive with over two years of experience managing high-value client accounts and delivering exceptional service.
At Ritzman Smart Homes and Automation I closed deals exceeding N30M, maintained a consistent record of monthly deal closures, and coordinated cross-functional project delivery to meet client requirements on time.
Previously, during my NYSC placement at The Archangels Hospital, I logged and tracked over 150 monthly support cases, improved workflow efficiency through collaboration with clinical and administrative teams, and increased returning clients by 15% through diligent follow-ups.
I am skilled in CRM tools (Zoho, Zendesk), Microsoft Office, Google Workspace, conflict resolution, upselling, and project coordination; I focus on improving processes, reducing escalations, and sustaining high client satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
RitzmanSmart Homes and Automation
Nov 2024 - Present (1 year 3 months)
Managed multiple high-value client accounts, closing deals exceeding ₦30M and maintaining steady monthly deal closures while coordinating cross-functional project delivery to meet client requirements on time.
Client Support Specialist
The Archangels Hospital
Jan 2024 - Oct 2024 (9 months)
Logged and tracked 150+ monthly support cases via CRM, improved workflow efficiency by 25% through cross-team collaboration, and contributed to a 15% increase in returning clients via follow-ups.
Education
Degrees, certifications, and relevant coursework
Anambra State University
Bachelor of Science, Biochemistry
Bachelor of Science in Biochemistry completed at Anambra State University, Uli, culminating in graduation in 2022.
Amvec Educational Center
NABTEB, Secondary Education
Obtained NABTEB certification at Amvec Educational Center in 2018.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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